Support Secretary

The Christie International; Manchester; Hybrid; GBP 26,000 - 27,000; Full time

Benefits offered by this job

Hybrid working

Job summary

The Christie NHS Foundation Trust in Manchester is seeking a Relief Support Secretary to provide comprehensive secretarial support in the Oncology department. This full-time permanent role offers 37.5 hours weekly with the option of hybrid working.

You will type clinical correspondence, manage data entry in Careflow, handle confidential documentation, and liaise with clinical staff to book appointments. AMSPAR qualification or equivalent and experience with medical terminology are preferred.

Qualifications

• Typing of clinical correspondence and summaries with dictation system use.
• Input of patient details into information databases and the Patient Administration System.
• Scanning of correspondence and test results into electronic case notes.
• Dissemination of confidential documentation.

Responsibilities

• Carry out discharge process for patients who have been discharged.
• Liaise with internal/external departments to arrange investigations/procedures.
• Provide data to Information Department as required.
• Assist in training new staff within area.

Skills

Microsoft Office

Audio typing

Copy typing

Workload management

Customer service (admin)

Careflow experience

Medical terminology

AMSPAR/BSMS Medical Secretary

RSA/OCR stage II

Education

AMSPAR Diploma

Secondary education

Tools

Careflow

Job description

Main area Networked Services - Oncology Grade Band 3 Contract Permanent Contract Hours 37.5 hours per week (Full time permanent) Job ref 413-111804-CNS-RS

Site Medical Oncology Admin Support - E00263 Town Manchester Salary £25,760 - £27,476 Pro rata, per annum Salary period Yearly Closing 23/10/2026 23:59

Job overview

Are you starting out in your career or are you looking to use your skills and experience in a new role? The Christie NHS Foundation Trust is looking for an enthusiastic Relief Support Secretary to provide comprehensive support in the Oncology department. You will be joining a friendly team of Medical Secretaries and as such will be a flexible team player.
Experience and knowledge of medical audio transcription and medical terminology would be advantageous. The role will include all aspects of secretarial duties and the ability to plan and prioritise a varied workload is essential. Organisation, communication and team working skills are key, as you will be working in a busy, demanding and rewarding environment. We actively support and develop our staff to ensure patients receive the best quality care.
This is a Full time Permanent Position working 37.5hours Monday to Friday, with the option of hybrid working. The Trust are committed to supporting flexible working agreements.

Main duties of the job

• Type clinical correspondence, treatment summaries and annotations, ensuring compliance with turnaround time/ targets and ensure that office instructions are followed/ referred to the PA/Medical Secretary as appropriate.
• To carry out discharge process for patients who have been discharged from the service.
• Ensure accurate input of patient details when entering data on to information databases and Patient Administration System (Careflow), including routine use of case note tracking system.
• Deal professionally with phone calls from relatives/patients, which could be emotional and of a sensitive nature.
• Scanning of correspondence and test results into patient electronic case notes.
• Closely liaise with Clinic Managers and PA/Medical Secretaries to ensure new patient referrals are registered on Careflow, triaged, and subsequently appointed in accordance with clinical instructions. Liaise with PA/Medical Secretary to ensure accurate booking of clinical appointments for both new and review patients.
• Liaise with internal and external departments to arrange clinical investigations and procedures.

Working for our organisation

The Christie is one of Europe’s leading cancer centres, looking after more than 64,000 patients a year. We are based in Manchester and serve a population of 3.2 million across Greater Manchester & Cheshire, but as a national specialist around 25% patients are referred to us from other parts of the country.

We are the largest radiotherapy provider in the NHS with one in 20 treatments delivered at The Christie. We have up to 15 linear accelerators operating across our network of sites. We operate the largest chemotherapy unit in the UK on our main site and treatments are also provided at 13 other networked sites, and in patients homes. And as a specialist tertiary surgical centre, we focus on rare cancers, complex procedures, and multidisciplinary approaches to cancer surgery, specialising in colorectal, peritoneal, gynaecological, urological and plastic surgery.

We are also an international leader in research, with world first breakthroughs for over 100 years. We have been named by the UK’s National Institute for Health Research (NIHR), as one of the best hospitals providing opportunities for patients to participate in clinical research studies, with more than 800 studies open at any time, caring for over 3,000 patients.

Detailed job description and main responsibilities

DUTIES AND RESPONSIBILITIES

SPECIFIC DUTIES AND RESPONSIBILITIES:

• Typing of clinical correspondence, treatment summaries and annotations, ensuring compliance with turnaround time / targets with the use of the digital dictation system.
• Ensure accurate input of patient details when entering data on to information databases and patient administration system.
• Scanning of correspondence and test results into patient electronic case notes.
• Appropriately disseminate a variety of correspondence/documentation, some of which is highly confidential.
• Deal professionally with phone calls from relatives/patients, which could be emotional and of a sensitive nature.
• Provide data to the Information Department as required.
• Liaise with internal and external departments to arrange clinical investigations/procedures.
• Liaise with staff at all levels both internally and externally.
• Contribute to the training of new members of staff within a given area as required.

ADDITIONAL REQUIREMENTS

• Follow risk management procedures at all times including the identification, assessment and management of risk within the division.
• To abide by all Trust policies and Procedures.
• To be responsible for own professional /personal development, including participating in ongoing appraisal and personal development planning.

This job description is not intended to be exhaustive but reflects the main responsibilities of the post holder. Other duties may be required from time to time, which are commensurate with the grade of the post. This job description is subject to regular review and appropriate modification.

Qualifications

• Attained a comprehensive Secondary education.
• Undertaking or achieved AMSPAR Full Diploma or equivalent qualifications

Experience

• Previous clerical and /or secretarial experience.
• Previous secretarial experience in Oncology

Skills

• Microsoft Office (Outlook, Word, Excel,Teams)
• Audio and copy typing
• The ability to manage workload and prioritise competing tasks effectively
• Customer service experience in an admin role
• Careflow experience
• Knowledge of medical terminology
• AMSPAR/BSMS Medical Secretary qualification or experience
• RSA/OCR stage II or equivalent experience

Knowledge

• Ability to produce accurate, well-presented work to a high standard
• Ability to work as part of a team and to work on own initiative
• Willingness to provide cover across different chambers within the department
• Organisational abilities to work to tight deadlines
• Ability to use own initiative
• Ability to work under pressure
• Reliability

Values

• Ability to demonstrate the organisational values and behaviours

Other

• Excellent interpersonal skills
• Flexible and pro-active approach
• Self-motivated and Enthusiastic

The closing date for this post may be extended if there are insufficient applicants or brought forward if there is a high volume of applicants.

Sponsorship Information - We are an approved sponsoring organisation. Applications will be considered from applicants requiring sponsorship alongside all other applications.Please be aware, not all roles are eligible for sponsorship.You can review the list of eligible role and requirements on the government website.

Pre-Employment Checks -To confirm your suitability for the role, we will carry out pre-employment checks in line with NHS Employment Check Standards . These include:

• Identity verification
• Right to work check
• Disclosure and barring service (DBS)/Criminal record check (dependent on role, payment of this will be the applicants responsibility)
• Professional registration and/or qualification check
• Occupational health assessment
• Employment history and reference validation

All applicants external to The Christie NHS Foundation Trust will be required to provide their HMRC employment history to cover the most recent three years employment. This information will used to validate employment history andreferences.

If you require sponsorship, we will assess your eligibility based on current government guidance. If the role is not eligible and you cannot demonstrate your right to work, your conditional offer may be withdrawn.

If You're Offered the Role - you will be agreeing to The Christie NHS Foundation Trust transferring the information contained in this application to its preferred applicant management system. If you are offered a job information will also be transferred into the national NHS Electronic Staff Records system. Please note, all communication regarding your application will be made via email, please ensure you check your junk/spam folders as emails are sometimes filtered there.

Sponsorship Information - We are an approved sponsoring organisation. Applications will be considered from applicants requiring sponsorship alongside all other applications.Please be aware, not all roles are eligible for sponsorship.You can review the list of eligible role and requirements on the government website.

No Smoking Policy - You should be aware the Trust operates a No Smoking Policy and therefore employees are not permitted to smoke at work.

Additional Information - We want to ensure that everyone who works at the Christie or uses our services is welcomed, valued and treated with dignity and respect.The Christie values diversity and is committed to ensuring equal opportunities for all and fair representation across the organisation at all levels. In support of these commitments, we particularly welcome applications from Black, Asian and other ethnic minority people and people with disabilities for this post. Appointment will only on merit.

We are committed to creating a balanced and diverse workforce. As such we welcome and encourage applications from people of all backgrounds. Together we will foster inclusion and tackle inequity and health inequalities in cancer care.

As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy.

We are committed to the highest standards of ethical conduct and integrity in all our activities. We have a zero-tolerance approach to modern slavery in any of its forms, including slavery, servitude, forced or compulsory labour, and human trafficking. We are fully committed to acting ethically and with transparency in all our business dealings and relationships, and to implementing and enforcing effective systems and controls to ensure modern slavery is not taking place anywhere in our organisation or supply chains.

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.