Emergency Department Reception Team Leader

Sheffield Children's; Sheffield; On-site; GBP 26,000 - 30,000; Full time

Job summary

Sheffield Children's NHS Foundation Trust seeks an Emergency Department Reception Team Leader to oversee a busy reception area in a dynamic healthcare environment. Ideal candidates will have substantial administrative experience and excellent IT skills to support a high standard of patient-focused services.

Benefits

Generous annual leave and pension schemes

Health and wellbeing programmes

Exclusive discounts

Qualifications

• Substantial experience of administration work.
• Staff supervisory and/or training experience.
• Experience of using computers at work.

Responsibilities

• Managing rotas, annual leave, and ensure correct staffing levels.
• Providing guidance on daily operational issues.
• Supporting recruitment, performance management, and training.

Skills

Excellent communication skills

Ability to work under pressure

Ability to prioritise workload

Education

oNVQ Level 4 or equivalent acquired relevant experience

oGCSE or equivalent in English Language and Mathematics

Tools

Knowledge of electronic rostering systems

Job description

Sheffield Children’s NHS Foundation Trust

Emergency Department Reception Team Leader

The closing date is 29 June 2025

We are looking for someone to join our Emergency Department (ED) at Sheffield Children's. You will help support the smooth running of our busy 24/7 reception, Acute Assessment Unit (AAU), and GP in ED service. This is a dynamic and busy role requiring flexibility and leadership.

Our team comprises around 19 staff, working across a full 24/7 shift pattern. Together, they provide essential support to one of the most high-pressure areas in the hospital. You will work with another Team Leader and the Operational Support Manager, ensuring service delivery across all administrative functions.

About You:

Substantial administrative experience, including staff supervision and training

Excellent IT skills with experience using databases and administration systems

If you're ready to lead from the front, bring clarity in busy moments, and help maintain a high standard of patient-facing admin services in a rewarding environment -- we would love to hear from you.

Main duties of the job

Reporting into the ED Service Coordinator, your responsibilities will include:

Work as Senior Admin and Clerical Receptionist, while overseeing the wider admin and clerical team

Manage rotas, annual leave, and ensure correct staffing levels across Reception, AAU, and GP in ED

Provide guidance on daily operational issues, ensuring resolution of problems as they arise

Support recruitment, performance management, and training for all admin staff

Ensure all admin responsibilities are delivered and to a high standard of care

About us

At Sheffield Children's, our purpose is clear: to provide healthier futures for children and young people. Our three strategic aims are Outstanding Patient Care, Brilliant Place to Work, and Leaders in Children's Health.

We work with partners across local, regional, and national levels to deliver physical and mental healthcare in both acute and community settings. Many of our clinicians are nationally and internationally recognised for their expertise.

We're proud that 73% of colleagues would recommend Sheffield Children's as a place to work, placing us among the top five NHS trusts in England -- and the top-ranked trust in the North East and Yorkshire -- in the latest NHS Staff Survey.

Our nearly 4,000 colleagues bring our CARE values -- Compassion, Accountability, Respect, and Excellence -- to life every day, creating a kind, welcoming environment where patients and families feel safe and supported.

As we approach our 150th anniversary in 2026, we're excited to keep building our leadership in children's health, improve experiences for patients and staff, and focus on our communities and population health.

We also offer excellent benefits to support your wellbeing, with generous annual leave and pension schemes, health and wellbeing programmes, and exclusive discounts -- helping you thrive at work and beyond.

Job responsibilities

For more information on the main responsibilities for this post, please refer to the job description and person specification.

Please note that Sheffield Children's uplift pay to meet the Real Living Wage, which is £12.60 per hour.

Diversity Statement

At Sheffield Childrens, we are committed to creating an inclusive environment that celebrates diversity and supports everyones success. We prioritise Equality, Diversity, and Inclusion in our recruitment practices, creating a welcoming space for people of all backgrounds, including ethnic minorities, individuals with disabilities, and LGBTQ+ members.

Recognising that inclusivity is an ongoing effort, we review our processes and welcome feedback to enhance our practices. A diverse team strengthens our organisation and the quality of care we deliver. For ideas on how we can improve, please contact our Recruitment Manager at [e-mail]. Together, were building a workplace where everyone belongs.

#LI-Onsite

Person Specification

Qualifications and training

• oNVQ Level 4 or equivalent acquired relevant experience.
• oGCSE or equivalent in English Language and Mathematics.

Experience

• oSubstantial experience of administration work.
• oStaff supervisory and/or training experience.
• oDealing with the general public.
• oOf using computers at work.
• oExperience of staff management.
• oWorking in a multi-disciplinary team.

Knowledge and skills

• oAbility to work under pressure.
• oAbility to priorities workload.
• oExcellent communication skills, both verbal and written.
• oAbility to communicate sensitively with children, young people and their families.
• oAbility to use own initiative and work as part of a team
• oKnowledge of electronic rostering systems

Personal attributes

• oPleasant, tactful and understanding manner.
• oFlexible

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Sheffield Children’s NHS Foundation Trust

Address

Sheffield Children's NHS Foundation Trust

£26,530 to £29,114 a yearper annum pro rata

Contract

Permanent

Working pattern

Full-time

Reference number

425-25-7232324

Job locations

Sheffield Children's NHS Foundation Trust