Emergency Department Reception Team Leader

Transformationunitgm; Sheffield; On-site; GBP 26,000 - 30,000; Full time

Job summary

Sheffield Children's NHS Foundation Trust is seeking a Senior Admin and Clerical Receptionist for their dynamic Emergency Department. This full-time, permanent position involves managing reception duties and staff, ensuring smooth service delivery in a high-pressure environment. The successful candidate will have substantial administrative experience, excellent communication skills, and a commitment to maintaining high standards in patient-facing services. This role is a valuable opportunity to contribute to children's health care in a leading NHS Trust.

Benefits

Generous annual leave

Pension schemes

Health and wellbeing programmes

Exclusive discounts

Qualifications

• Substantial administrative experience including supervising and training staff.
• Experience using databases and administration systems.
• Ability to communicate sensitively with children and young people.

Responsibilities

• Oversee the admin and clerical team as Senior Admin and Clerical Receptionist.
• Manage rotas and ensure correct staffing levels across departments.
• Provide guidance on resolving operational issues.

Skills

Excellent IT skills

Excellent communication skills

Ability to work under pressure

Ability to prioritize workload

Education

NVQ Level 4 or equivalent

GCSE or equivalent in English Language and Mathematics

Tools

Microsoft Office

Electronic rostering systems

Job description

Main area Admin and Clerical Grade NHS AfC: Band 4 Contract Permanent Hours Full time - 37.5 hours per week (including evening, weekend and night shifts) Job ref 425-25-7232324

Employer Sheffield Children's NHS Foundation Trust Employer type NHS Site Sheffield Children's NHS Foundation Trust Town Sheffield Salary £26,530 - £29,114 per annum pro rata Salary period Yearly Closing 29/06/2025 23:59

NHS AfC: Band 4

Job overview

Permanent | Full-time

We are looking for someone to join our Emergency Department (ED) at Sheffield Children's. You will help support the smooth running of our busy 24/7 reception, Acute Assessment Unit (AAU), and GP in ED service. This is a dynamic and busy role requiring flexibility and leadership.

Our team comprises around 19 staff, working across a full 24/7 shift pattern. Together, they provide essential support to one of the most high-pressure areas in the hospital. You will work with another Team Leader and the Operational Support Manager, ensuring service delivery across all administrative functions.

About You:

Substantial administrative experience, including staff supervision and training

Excellent IT skills with experience using databases and administration systems

If you're ready to lead from the front, bring clarity in busy moments, and help maintain a high standard of patient-facing admin services in a rewarding environment — we would love to hear from you.

Main duties of the job

Reporting into the ED Service Coordinator, your responsibilities will include:

Work as Senior Admin and Clerical Receptionist, while overseeing the wider admin and clerical team

Manage rotas, annual leave, and ensure correct staffing levels across Reception, AAU, and GP in ED

Provide guidance on daily operational issues, ensuring resolution of problems as they arise

Support recruitment, performance management, and training for all admin staff

Ensure all admin responsibilities are delivered and to a high standard of care

Working for our organisation

At Sheffield Children’s, our purpose is clear: to provide healthier futures for children and young people. Our three strategic aims are Outstanding Patient Care, Brilliant Place to Work, and Leaders in Children’s Health.

We work with partners across local, regional, and national levels to deliver physical and mental healthcare in both acute and community settings. Many of our clinicians are nationally and internationally recognised for their expertise.

We’re proud that 73% of colleagues would recommend Sheffield Children’s as a place to work, placing us among the top five NHS trusts in England — and the top-ranked trust in the North East and Yorkshire — in the latest NHS Staff Survey.

Our nearly 4,000 colleagues bring our CARE values — Compassion, Accountability, Respect, and Excellence — to life every day, creating a kind, welcoming environment where patients and families feel safe and supported.

As we approach our 150th anniversary in 2026, we’re excited to keep building our leadership in children's health, improve experiences for patients and staff, and focus on our communities and population health.

We also offer excellent benefits to support your wellbeing, with generous annual leave and pension schemes, health and wellbeing programmes, and exclusive discounts — helping you thrive at work and beyond.

Detailed job description and main responsibilities

For more information on the main responsibilities for this post, please refer to the job description and person specification.

Please note that Sheffield Children's uplift pay to meet the Real Living Wage, which is £12.60 per hour.

Diversity Statement

At Sheffield Children’s, we are committed to creating an inclusive environment that celebrates diversity and supports everyone’s success. We prioritise Equality, Diversity, and Inclusion in our recruitment practices, creating a welcoming space for people of all backgrounds, including ethnic minorities, individuals with disabilities, and LGBTQ+ members.

Recognising that inclusivity is an ongoing effort, we review our processes and welcome feedback to enhance our practices. A diverse team strengthens our organisation and the quality of care we deliver. For ideas on how we can improve, please contact our Recruitment Manager at [e-mail] . Together, we’re building a workplace where everyone belongs.

#LI-Onsite

Person specification

Qualifications and training

• • NVQ Level 4 or equivalent acquired relevant experience.
• • GCSE or equivalent in English Language and Mathematics.

Experience

• • Substantial experience of administration work.
• • Staff supervisory and/or training experience.
• • Dealing with the general public.
• • Of using computers at work.
• • Experience of staff management.
• • Working in a multi-disciplinary team.

Knowledge and skills

• • Excellent keyboard/computer skills including Microsoft Office
• • Ability to work under pressure.
• • Ability to priorities workload.
• • Excellent communication skills, both verbal and written.
• • Ability to communicate sensitively with children, young people and their families.
• • Ability to use own initiative and work as part of a team
• • Knowledge of electronic rostering systems

Personal attributes

• • Pleasant, tactful and understanding manner.

Employer certification / accreditation badges

The postholder will have regular contact with vulnerable people and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.