Outpatient Receptionist — Patient Experience Champion

James Paget University Hospitals NHS Foundation Trust; Great Yarmouth; In loco; GBP 21.000 - 25.000; Tempo pieno

Descrizione del lavoro

James Paget University Hospitals NHS Foundation Trust is seeking a Clinical Measurements Receptionist to provide a professional, patient-focused reception and administrative service within the Clinical Measurements Department. You will welcome patients, manage attendance, answer calls and emails, and support daily operations for accurate patient pathways.

Working Monday to Friday, 08:30 to 16:30, you will help ensure a positive patient experience from arrival to departure, maintain

Competenze

• Experience in customer-facing reception roles.
• Excellent communication and organisational skills.
• Ability to maintain confidentiality and accuracy.

Mansioni

• Welcome patients, visitors and staff and register attendance.
• Handle telephone and face-to-face enquiries and book/amend/cancel appointments.
• Support efficient patient pathways and maintain accurate records.
• Promote a welcoming, calm environment and uphold Trust policies.

Conoscenze

Customer service

Communication

Multitasking

Microsoft Office

Strumenti

Reception software

Descrizione del lavoro

James Paget University Hospitals NHS Foundation Trust is seeking a Clinical Measurements Receptionist to provide a professional, patient-focused reception and administrative service within the Clinical Measurements Department. You will welcome patients, manage attendance, answer calls and emails, and support daily operations for accurate patient pathways.

Working Monday to Friday, 08:30 to 16:30, you will help ensure a positive patient experience from arrival to departure, maintain