Senior Clerk

Newcastle Hospitals; Newcastle upon Tyne; Remote; GBP 22,000 - 26,000; Full time

Job summary

The Newcastle Breast Screening & Assessment Centre is seeking a Senior Clerk to join the fast-paced NBSS team. You will handle appointments by phone, enter complex clinical information, and provide a welcoming reception service at screening and assessment clinics.

You will lead a small team of junior staff, coordinate clerical duties, and ensure compliance with quality standards and data protection. The role involves working with multiple clinics and using NBSS, PAS, and RIS systems to support

Qualifications

• NVQ Level 3 or equivalent or equivalent level experience.
• Educated to GCSE standard or equivalent.
• Knowledge of NBSS and data protection procedures.

Responsibilities

• To contribute to the effective operation of the call/recall National Breast Screening Programme as part of the multi-disciplinary team by utilising team leader skills to ensure provision of an excellent clerical service within the Newcastle Breast Screening service. This will involve leading a team of junior A&C staff; undertaking a varied range of duties consistent with ensuring accurate recording of complex clinical information on NBSS, and to provide an efficient reception service.
• To answer queries from clients/patients, relatives, GPs, and PCTs and other Screening Offices.
• To provide clerical support for the breast imaging symptomatic service using the Radiology Information System (RIS).

Skills

Excellent keyboard skills

Excellent communication

Team leader skills

Good organisational skills

Ability to work under pressure

Adaptable and willing to learn

Education

NVQ Level 3 or equivalent

GCSE standard or equivalent

Job description

Go back The Newcastle upon Tyne Hospitals NHS Foundation Trust

Senior Clerk

The closing date is 01 November 2026

This role is very fast paced with a wide variety of different tasks on a daily basis. This involves a lot of phone calls and general administration duties and also face to face patient contact as a receptionist where there can be numerous different clinics running at one time. You will need to organise and prioritise workload effectively in conjunction with other team members.

The Newcastle Breast Screening Service currently provides breast cancer screening by mammography once every 3 years for a catchment population of approximately 150,000 women between the ages of 50 and 70 who are resident in Northumberland, Newcastle, North Tyneside and Derwentside.

The service is part of the National Breast Screening Programme, which utilises a complex, computerised call/recall system operated in conjunction with systems situated in the relevant PCTs, Care Trusts, and Tyne and Wear Contractor Services Agency. The service utilises 4 mobile screening units covering 16 sites throughout the catchment area, and one static unit.

• Interview Date Thursday 12 November 2026

Main duties of the job

Operate the National Breast Screening System efficiently on a daily basis. Making and changing appointments over the telephone. Accurately entering complex clinical information. Monitor the efficient running of the service on a daily basis by co-ordinating and prioritising clerical duties. Ensure that the team works to the departmental Quality Management protocols and maintains the National Quality Assurance standards. Operate other computer systems, e.g. PAS, RIS when required in the department. To provide clerical support for the breast symptomatic service. Provide a pleasant, welcoming and efficient reception service at both screening and assessment clinics, recognising the need for tact and empathy when dealing with difficult situations involving distressed or anxious clients/patients and relatives.

About us

As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.

With around 2 million contacts with patients every year, we deliver care from:

• Royal Victoria Infirmary (RVI)
• Freeman Hospital
• Newcastle Dental Hospital
• Newcastle Fertility Centre
• Northern Centre for Cancer Care, North Cumbria
• Northern Genetics Service

These include a range of flagship services which deliver cutting-edge care (supported by state-of-the-art diagnostic services in both radiology and pathology) and are a catalyst for innovation to support pioneering clinical practice in the NHS.

We also have offices at Regent Point in Gosforth and community sites.

Please see attached information on what Staff Benefits we have to offer at our Trust under 'Documents to download' or 'Supporting documents'.

For further information on The Newcastle upon Tyne Hospitals NHS Foundation Trust please visit: Careers | Newcastle Hospitals | NHS | Newcastle Hospitals and Newcastle Hospitals NHS Foundation Trust

Job responsibilities

• To contribute to the effective operation of the call/recall National Breast Screening Programme as part of the multi-disciplinary team by utilising team leader skills to ensure provision of an excellent clerical service within the Newcastle Breast Screening service. This will involve leading a team of junior A&C staff; undertaking a varied range of duties consistent with ensuring accurate recording of complex clinical information on NBSS, and to provide an efficient reception service.
• To answer queries from clients/patients, relatives, GPs, and PCTs and other Screening Offices.
• To provide clerical support for the breast imaging symptomatic service using the Radiology Information System (RIS).

Person Specification

Qualifications & Education

• NVQ Level 3 or equivalent or equivalent level experience
• Educated to GCSE standard or equivalent

Knowledge & Experience

• In-depth knowledge of the National Breast Screening Service (NBSS)
• Experience of working as part of a multidisciplinary team in a health care environment.
• Good knowledge of Data Protection procedures.

Skills & Abilities

• Excellent keyboard skills.
• Excellent communication and interpersonal skills appropriate to dealing with all levels of staff and the public
• Ability to work under pressure and maintain concentration whilst dealing with constant interruptions.
• Team Leader skills such as teaching and motivational skills to support junior staff.
• Ability to cope with the flexible demands of the post.
• Ability to understand and follow procedures and policies.
• Good organisational skills.
• Adaptable and willing to learn

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

The Newcastle upon Tyne Hospitals NHS Foundation Trust

Address

Newcastle Breast Screening & Assessment Centre

Newcastle Breast Screening & Assessment Centre