Outpatient Department Manager

The Clatterbridge Cancer Centre NHS Foundation Trust; Liverpool; On-site; GBP 42,000 - 57,000; Full time

Job summary

The Clatterbridge Cancer Centre NHS Foundation Trust in Liverpool is seeking an OPD operations lead to plan, co-ordinate and manage outpatient department activity and patient flow, ensuring safe staffing and appropriate skill mix.

The role covers evidence-based, patient-centred care, incident and risk management, recruitment and staff development, mandatory training, KPI monitoring, service development and SOP creation, plus infection control, data presentation and teaching within a

Responsibilities

• Planning, co-ordination and operational management of the OPD activity and patient flow
• Application of safe staffing models and allocation of skill mix
• Collaboration with Multidisciplinary Teams across the Organisation
• Delivery of evidence based, patient centred and high quality care
• Incident, risk and complaint management
• Recruitment and development of staff
• Ensure mandatory training compliance
• Performance, conduct and attendance management per Trust policies
• Monitor department KPIs
• Service development and improvement
• Creation of SOPs, policies and processes
• Care, maintenance and complication management of central vascular access devices
• Infection prevention and control compliance
• Data interpretation and presentation
• Informal and formal teaching / training
• Our vision and values to deliver excellence in care for patients across Cheshire and Merseyside and surrounding areas.

Job description

The post holder will be responsible for the planning, co-ordination and operational management of the OPD activity and patient flow. Consequently, the application of safe staffing models and allocation of effective skill mix are key. Working collaboratively with Multidisciplinary Teams across the Organisation is a central activity, therefore, the enhanced communication skills are fundamental. Other responsibilities of the role include:

• Ensuring the delivery of evidenced based, patient centred and high quality care
• Incident, risk and complaint management
• Recruitment and development of staff
• Ensure department compliance with statutory and mandatory training requirements
• Proactive management of performance, conduct and attendance concerns in line with Trust policies
• Monitor department key performance indicators
• Service development and improvement
• Creation of SOPs, policies and processes
• Care, maintenance and complication management of central vascular access devices
• Compliance with infection, prevention and control policies
• Data interpretation and presentation
• Informal and formal teaching / training
  The Clatterbridge Cancer Centre NHS Foundation Trust is one of the UK's leading cancer centres providing highly specialist cancer care to a population of 2.4m people across Cheshire and Merseyside, and the surrounding areas, including North Wales and the Isle of Man.

Our vision is to not only maintain this level of commitment to excellence but to work with our academic and healthcare partners across the region to ensure care, treatment and patient outcomes continuously improve in the future. We are very proud of all our expert and loyal staff and we welcome people who share the collective aim of delivering excellence in everything that we do. Our values represent who we are and what we believe in. They define how we act to deliver the best possible care for our patients and shape The Clatterbridge Cancer Centre as a great place to work.