Outpatient Clinic & Waiting List Coordinator

Cardiff and Vale University Health Board; Acton; On-site; GBP 26,000 - 34,000; Full time

Job summary

London North West University Healthcare NHS Trust is seeking an experienced outpatient administrator to manage Endodontic and Periodontic services in Acton. You will validate waiting lists, book appointments, and ensure targets for 18 weeks RTT and cancer are met, while supporting MDTs and clinicians.

The role requires excellent organisation, NHS admin experience, and proficiency with patient systems. It offers a busy, patient-focused environment in London's Acton area.

Qualifications

• Proven administrative skills with experience using patient administration systems and MS Office.
• Ability to prioritise workload, work independently and manage competing demands.
• GCSEs in English and Maths required.

Responsibilities

• Coordinate and manage outpatient appointments in line with Trust policies and national waiting time standards.
• Coordinate clinic bookings to maximise capacity and patient access.
• Produce monthly performance reports on waiting lists and capacity.

Skills

Coordination of outpatient bookings

Administrative skills

Communication & interpersonal

SOEL experience

NHS Mail experience

Dental practice experience

Education

GCSE English & Maths

Tools

SOEL

NHS Mail

Microsoft Office

Job description

London North West University Healthcare NHS Trust is seeking an experienced outpatient administrator to manage Endodontic and Periodontic services in Acton. You will validate waiting lists, book appointments, and ensure targets for 18 weeks RTT and cancer are met, while supporting MDTs and clinicians.

The role requires excellent organisation, NHS admin experience, and proficiency with patient systems. It offers a busy, patient-focused environment in London's Acton area.