Outpatient Clinic Utilisation & Scheduling Lead

NHS University Hospitals of Liverpool Group; Liverpool City Region; Sur place; GBP 24 000 - 32 000; Plein temps

Résumé du poste

NHS University Hospitals of Liverpool Group is seeking an administrative professional to review clinic templates and manage slot conversion rules with clinicians and local management. You will maximise utilisation of clinic appointments and ensure patients are seen within targets, while maintaining records and providing information to management.

You will work with Out Patients and Medical Records staff, liaise with clinic clerks, and contact patients to schedule and confirm appointments.

Qualifications

• Experience coordinating clinic templates and appointments.
• Knowledge of NHS waiting time targets and related legislation.

Responsabilités

• Review clinic templates using approved procedures and agree slot rules with clinicians and local management.
• Provide up-to-date utilisation information for local management and clinicians on appointments and slots.
• Assist in solving capacity and change requirements with local management colleagues.
• Provide a first-class booking service to patients and service users.
• Ensure records and documentation are available for bookings within two days of clinic date.
• Collaborate with other professionals to meet patient needs.
• Meet weekly with Out Patients and Medical Records staff to review progress.
• Maintain contact with Clinic Clerks/Reception staff on up-to-date clinic lists.
• Ensure case notes are available for patients booked within two days of clinic date.
• Telephone patients to arrange appointments and send letters/literature.
• Contact patients to offer late availability appointments and update the hospital information system.

Connaissances

Clinic coordination

Appointment scheduling

Stakeholder liaison

Verbal communication

Information provision

Outils

Hospital information system

Description du poste

NHS University Hospitals of Liverpool Group is seeking an administrative professional to review clinic templates and manage slot conversion rules with clinicians and local management. You will maximise utilisation of clinic appointments and ensure patients are seen within targets, while maintaining records and providing information to management.

You will work with Out Patients and Medical Records staff, liaise with clinic clerks, and contact patients to schedule and confirm appointments.