Project Support Officer

Oxford University Hospitals NHS Foundation Trust; Oxford; On-site; GBP 40,000 - 55,000; Full time

Benefits offered by this job

Overtime opportunities

On-site work

Training and mentorship

Job summary

Oxford University Hospitals NHS Foundation Trust seeks a Senior Project Support Officer to support EPR Digital Projects go-live across OUH, working on-site and mentoring junior PSOs. The role provides expert solution advice on core EPR and related solutions, with design validation, testing, delivery and adoption across the EPR Programme.

The post requires excellent organisation and communication, ability to teach workflows, oversee end-user adoption, and work across John Radcliffe, Horton,

Qualifications

• Evidence of delivering tangible outcomes in healthcare IT projects.
• Experience in NHS environments and patient pathways is advantageous.
• Experience with EPR adoption, test delivery and end-user support.

Responsibilities

• Teach clinical workflows to end users and support in their application.
• Mentor and support junior PSOs.
• Liaise with IM&T staff to troubleshoot equipment issues.
• Assist Solution Leads with testing new workflows.
• Provide adoption support for new functionality, especially in theatres.

Skills

Stakeholder management

Clinical workflow training

Mentoring juniors

Communication skills

Problem solving

Education

Bachelor's degree in a relevant field

Tools

Cerner EPR familiarity

MS Project

Outlook

Excel

Job description

We are seeking a Senior Project Support Officer to support EPR Digital Projects go-live across the OUH, working on-site, supporting clinical end users during shift work with at-the-elbow support and mentoring junior PSOs., This post will provide Solution Expertise and Project Management Support for core EPR Solutions through design validation, test, delivery and adoption within the OUH EPR Programme. The post holder will provide expert solution advice on aspects of Core EPR and related Solutions on which they have been trained, mentored, assessed and certified as competent. The post holder will mentor and support junior colleagues., Suitable candidates will be able to evidence relevant experience and achievement in delivering tangible outcomes. Excellent organisation and communication skills will be an asset.

• Teach clinical workflows to end users and support in their application
• Mentor and support junior PSOs
• Liaise with IM&T staff to trouble-shoot equipment issues
• Assist Solution Leads with testing new workflows
• Provide adoption support for new functionality with a particular emphasis on Theatres support
• Work within a team of 12 to instil confidence in the Electronic Patient Record Systems
• Support clinical shifts, working 12 hour stretches including weekends and night shifts during go live periods with plenty of overtime opportunities available
• Must be able to work across all clinical sites of the OUH including John Radcliffe, Horton Hospital, Churchill Hospital and Nuffield Orthopaedic. Successful candidate must be flexible and be able to commit to some weekends and night shifts. Lots of overtime opportunities available. Candidates must be comfortable working in clinical areas including in scrubs within theatre areas after full training is received. Experience using Electronic Patient Record systems beneficial.,
• Excellent communicator both written and oral. Capable of working with OUH front line staff
• Providing and receiving complex information, where developed persuasive, training, empathic and re-assurance skills are required because there are barriers to understanding
• Calm temperament with leadership ability to motivate peers and junior staff, deal with conflict, negotiate, influence and overcome hostile resistance to change in a professional manner and in line with Trust Values
• Able to be diplomatic with peers in all staff groups, small and large including those where issues are controversial and that inevitably result in verbal and written challenges
• Awareness and understanding of other healthcare professionals: their roles, and preferred working methods in OUH Services where EPR adoption is taking place
• Specialist knowledge of adoption of aspects of solutions and related end to end system workflows (they have been trained, mentored, assessed and certified as competent)
• Evidence of living Trust Values and demonstrating relevant Behaviours
• In depth knowledge and evidence of practical delivery of Front Line End User Adoption Support, Relevant degree or minimum of 1 years' experience of IT enabled solution and benefits delivery
• Prior experience working in the NHS and an understanding of patient pathways and system workflows
• Specialist knowledge of EPR Test, Delivery, and Adoption, particularly in complex projects involving Cerner EPR in successful large scale change in a healthcare organisation which successfully delivered anticipated benefits
• Specialist theoretical knowledge and expertise in supporting adoption of EPR solutions and related end to end system workflows
• Excellent attention to detail eg in preparing and reviewing complex spreadsheets accurately
• Numerate with excellent literacy skills and the ability to produce formal reports
• Advanced skills in the main Microsoft Office Software: Outlook, Word, Power-point, Excel, Visio, Project
• Demonstrable experience of supervising and mentoring junior colleagues, and of coordination of project activities
• Internal applicants must evidence completion of Mandatory Training, Methodical approach to organisation and delivery of tasks, good attention to detail and able to produce a range of formal and informal project documents and reports
• Ability to provide expert opinion on aspects of solutions and related end to end system workflows (they have been trained, mentored, assessed and certified as competent) that can be open to interpretation
• Ability to analyse, appraise, interpret and compare a range of facts, situations and options in order that recommendations can be made for aspects of solutions and related end to end system workflows (they have been trained, mentored, assessed and certified as competent)
• An awareness of the importance of confidentiality including experience of dealing with commercially sensitive information
• Evidence of having adhered to professional Technical or Applications Change Management & Configuration Control in Large Scale Projects under conflicting pressures and demanding circumstances
• Planning and Organisational SkillsEssential criteria
• Proven organisational skills, ability to work on own initiative and to use discretion in the absence of his/her Manager
• Proven ability to motivate and influence peers outside the EPR Team (or equivalent) to ensure adoption of aspects of solutions and related end to end system workflows (they have been trained, mentored, assessed and certified as competent), Experience and proven ability to understand and represent to the best advantage the patient perspective and the staff perspective in the formulation of briefing and design material associated with aspects of solutions and related end to end system workflows (they have been trained, mentored, assessed and certified as competent)
• Follows policies and procedures for own work area
• Evidence of taking an interest in or contributing toward policy and service development within a directorates in relation to EPR, for example using new technological advances to perform tasks previously performed manually
• Responsibility for Financial and Physical ResourcesEssential criteria
• Comment on recommendations for effort and equipment required for test, implementation and adoption of aspects of solutions and related end to end system workflows, Experience in providing expert advice to a core team of people through a complex and ever changing project programme
• Experience of supervising, mentoring, training, assessing, and certifying the capability of junior colleagues or end users in the Clinical Solution they lead
• Ability to gain commitment from peers and juniors, Regular requirement to use computer software to develop or create reports, documents and drawings
• Proven record in professional control and dissemination of documentation associated with aspects of solutions and related end to end system workflows
• Experience of taking responsibility for escalating risks or breaches to IG or the security of the EPR
• Experience of taking responsibility for processing and generating complex information associated with a Clinical Solution through adoption and post project evaluation, Is guided by standard operating procedures (SOPs), good practice, established precedents and understands what results or standards are to be achieved. Someone is generally available for reference and work may be checked on a sample/random basis, Able to work for long periods of time using a computer
• Proven experience in concentrating continuously over prolonged periods of time, ensuring deadlines are met
• Supporting end users on front line locations with practical and theoretical knowledge on aspects of solutions and related end to end system workflows for long periods of time
• Proven experience in participating in meetings that require in-depth mental attention together with active engagement with other participants
• Flexible approach to work, with an ability to respond to the requirements of a varied, changing, and unpredictable workload
• Evidence of Out of hours and weekend working when required to support Front Line End User Adoption Support
• Ability to work in different clinical locations and environments and work at different workstations for the duration of shifts
• Ability to carry out difficult discussions with end users who may have a vested interest in the opposing view
• Ability to deal with difficult staff in different disciplines to diffuse potentially confrontational circumstances
• Ability to deal with and communicate distressing and emotional circumstances to Trust staff e.g. using applications that may place additional workloads on them or seem to be of a retrograde design or not in accord with their wishes
• Possess advanced keyboard skills
• Ability to drive and have vehicle available
• Ability to carry laptop, projector and other equipment between sites and meeting rooms

Oxford University Hospitals NHS Foundation Trust is one of the largest NHS teaching trusts in the country. It provides a wide range of general and specialist clinical services and is a base for medical education, training and research.

The Trust comprises of four hospitals - the John Radcliffe Hospital, Churchill Hospital and Nuffield Orthopaedic Centre in Headington and the Horton General Hospital in Banbury. Our values, standards and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues and the wider community. We call this Delivering Compassionate Excellence and its focus is on our values of compassion, respect, learning, delivery, improvement and excellence.,

Oxford University Hospitals NHS Foundation Trust is one of the largest NHS teaching trusts in the country. It provides a wide range of general and specialist clinical services and is a base for medical education, training and research. The Trust comprises four hospitals - the John Radcliffe Hospital, Churchill Hospital and Nuffield Orthopaedic Centre in Headington and the Horton General Hospital in Banbury. For more information on OUH please view OUH At a Glance by OUHospitals - Issuu Our values, standards and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues and the wider community. We call this Delivering Compassionate Excellence and its focus is on our values of compassion, respect, learning, delivery, improvement and excellence. These values put patients at the heart of what we do and underpin the quality healthcare we would like for ourselves or a member of our family. Watch how we set out to deliver compassionate excellence via the OUH YouTube channel.

Sexual Safety Charter: In 2023 NHS England launched its first sexual safety charter, and our Trust proudly signed it. We pledge zero tolerance for inappropriate sexual behaviour and commit to the ten core principles Oxford University Hospitals promotes a safe, respectful hiring environment. If you want to make a difference with us, come and join our team. Together, we will uphold the highest standards of care and professionalism.