Quality Assurance Officer

Cambridge University Hospital NHS Foundation Trust; Cambridge; On-site; GBP 28,000 - 42,000; Full time

Benefits offered by this job

Flexible working arrangements

Job summary

Cambridge University Hospitals NHS Foundation Trust seeks a Quality Assurance Officer to support audits, compliance and assurance across Facilities Services. The role involves field-based inspections, data recording, and reporting to management, with opportunity to contribute to continuous improvement for safe, high-quality patient environments.

The post is field-based across hospital sites, requiring travel on foot and regular interaction with operational teams and contractors.

Qualifications

• Auditing and monitoring experience.
• Data collection and interpretation.
• Experience in customer-focused environment.
• NHS experience.
• Experience dealing with difficult situations.
• Understanding of confidentiality and data protection.

Responsibilities

• Attend audits as requested by the Capital, Estates and Facilities Management Team.
• Maintain quality assurance data and reports.
• Report defects and ensure corrective actions.
• Interact with patients for opinions during audits.
• Utilise IT systems for audits (e.g. Excel).

Skills

Auditing

Data interpretation

Teamwork

Communication skills

Process compliance

Time management

Attention to detail

Adaptability

Pressure handling

Confidentiality

BSI 9001 knowledge

Education

GCSE level

NVQ Level 2

Admin/ITQ experience

Auditing qualification

Job description

Cambridge University Hospital NHS Foundation Trust

Quality Assurance Officer

The closing date is 12 November 2026

Cambridge University Hospitals is seeking a motivated and detail-oriented individual for the role of Quality Assurance Officer who will support the delivery of audit, compliance, and assurance activities across Facilities Services. The postholder will undertake a range of audits relating to contracted services, condition appraisals, and health and safety compliance, helping to ensure that statutory, regulatory, and organisational requirements are met.

Working both independently and collaboratively with operational teams, the role will contribute to the monitoring of service standards, identification of areas requiring improvement, and support continuous improvement. The postholder will assist in maintaining safe, effective, and high-quality environments for patients, staff, and visitors.

The role is operationally focused and requires regular movement across hospital sites, with a significant proportion of time spent on foot carrying out inspections, audits, and condition assessments. The role is predominantly field-based and is not a desk-based position.

The postholder will also be responsible for accurately recording findings, analysing information, communication and escalation for areas of concern, to the management teams within facilities services and at times our contracted services.

Main duties of the job

Undertake audits as requested and required by the Capital, Estates and Facilities Management Team.Facilitate Quality Assurance in Estates and Facilities using standards defined in operating manuals and processes.Be responsible, together with other Quality Assurance Officers to ensure continuing compliance with agreed standards and KPIs for all audits required by the Deputy Head of Support Services.Be responsible for administration and preparation of performance and quality assurance audit results and reports.Be responsible to collate and present quality assurance data obtained from current contractors services.Be responsible for evaluating the effectiveness of the quality assurance programme in line with all current contracts within Estates and Facilities, (this will be by means of regular internal and external quality audits, visiting wards, departments, clinics and outpatient areas both on and off site).Be required to report defects when noted as part of the audit process and then ensure that the control loop is completed and that rectifications have taken place.On occasion, interact with patients to ask opinions of services as part of audit function or focus group.Be expected to have good IT skills to be able to utilise IT systems (e.g. C4CPAS and Excel).

About us

Our Trust

Cambridge University Hospitals (CUH) NHS Foundation Trust comprises Addenbrooke's Hospital and the Rosie Hospital in Cambridge. With over 13,000 staff and over 1100 beds the priorities of the Trust focus on a quality service which is all about people - patients, staff and partners. Recognised as providing 'outstanding' care to our patients and rated 'Good' overall by the Care Quality Commissioner, is testament to the skill and dedication of the people who work here. CUH's values - Together - Safe, Kind, Excellent - are at the heart of patient care, defining the way all staff work and behave. The Trust provides accessible high-quality healthcare for the local people of Cambridge, together with specialist services, dealing with rare or complex conditions for a regional, national and international population.

CUH is committed to promoting a diverse and inclusive community - a place where we can all be ourselves. We value our differences and fully advocate and support an inclusive working environment where every individual can fulfil their potential. We want to ensure our people are truly representative of all the communities that we serve. We welcome applications for all positions in the organisation irrespective of people's age, disability, ethnicity, race, nationality, gender identity, sex, sexual orientation, religion or belief, marriage and civil partnership status, or pregnancy and maternity status or social economic background.

Job responsibilities

Please see the attached Applicant Information Pack (combined Job Description and Person Specification) for key duties and responsibilities.

This vacancy will close at midnight on 12th November 2026.

Interview dates will be communicated to successful applicants.

All appointments with a start date on or after 1 October 2026 will be subject to a 12-week probationary period. This provides a structured and supportive period to help you settle into your role, with regular reviews and feedback.

Right to Work

As there is a 12-week probationary period, successful candidates are expected to have the Right to Work for a period of at least 6 months from the proposed start date. Immigration and Right to Work status will be discussed with successful candidates at conditional offer. CUH will not offer sponsorship to candidates that have applied for a fee waiver.

Due to Home Office immigration rules, a full-time permanent vacancy cannot be filled by individuals on a student visa. Therefore, please be advised that if you are a student visa holder, we will not be able to offer you a full-time permanent contract unless you have:

- applied for a Graduate visa

- or you will have successfully completed your course and have applied for a Graduate visa before the anticipated start date of your employment

As per Home Office guidelines, please be aware that, unfortunately, the Trust is unable to offer sponsorship for this position.

Benefits to you

At Cambridge University Hospitals, we want to do all we can to support good working days. We offer development opportunities and a wide range of benefits, including on-site leisure facilities, shopping concourse and day nurseries. Our good work programme currently includes providing reduced cost Stagecoach bus travel to and from Cambridge University Hospital site. Park and Ride bus journeys between Babraham Road and Trumpington sites are free, as is the route to and from Cambridge train station and our hospitals. We also subsidise the cost of parking on site for eligible staff.

On CUH campus, hot food is available 24/7 and at a reduced cost for colleagues. Recently we launched the first of our staff pod break spaces. Located in the Deakin Centre, we have a purpose-created colleague-only caf, with free tea and coffee, a break space and private outside area for colleagues to rest, refuel and recharge. Just one of the ways we are working hard to support good working days at CUH.

CUH is committed to assisting employees in achieving a good work-life balance irrespective of role or personal circumstances. Flexible arrangements may include, but are not limited to, part-time working, job-share, term-time working and flexible start and finish times.

Please note if you would like to discuss the required hours of this role further, you should approach the contact given. In some cases, alternative working hours will be considered.

We welcome applications from the Armed Forces.

Person Specification

Qualifications

• oEducated to GCSE level or equivalent (A)
• oNVQ level 2 Customer Service/ Business (A)
• oAdmin /ITQ or equivalent experience (A)
• oAuditing qualification or equivalent (A)

Experience

• oAuditing and monitoring (A/I)
• oData collection and interpretation (A/I)
• oExperience of working within customer focused environment (A/I)
• oNHS experience (A/I)
• oExperience of dealing with difficult situations (A/I)

Knowledge

• oWillingness to learn (A/I)
• oWorking knowledge of Microsoft Word, Excel, PowerPoint and Outlook (A/I)
• oUnderstanding of confidentiality and data protection (A/I)
• oUnderstanding of customer service (A/I)
• oPrevious experience / knowledge of Quality Assurance Systems (A/I)
• oKnowledge of the Trust including awareness of the Trust's priorities (A/I)
• oKnowledge of Trust information systems (A/I)

Skills

• oAble to work within a team. (A/I/T)
• oGood communication skills including telephone, email and face to face (A/I/T)
• oAbility to follow processes and procedures (A/I/T)
• oHigh level of ability to organise and manage own time keeping to schedule and deadlines (A/I/T)
• oWilling to take on/learn new skills (A/I/T)
• oAbility to show attention to detail and accuracy (A/I/T)
• oAbility to adapt to change (A/I/T)
• oAbility to work under pressure (A/I/T)
• oAbility to store and safeguard confidential documents (A/I/T)
• oKnowledge of BSI 9001/2015. (A/I)
• oUse of database for document management (A/I)

Additional Requirements

• oThe ability to understand and behave at all times, towards patients, visitors and colleagues according to the Trust values of Together - safe, kind, excellent. (A/I)

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Cambridge University Hospital NHS Foundation Trust