Outpatient Admin & Customer Service Apprentice

University Hospital Southampton NHS FT; Southampton; On-site; GBP 18,000 - 24,000; Full time

Job summary

University Hospital Southampton NHS Foundation Trust is offering three Customer Service & Administration Apprenticeships within the Outpatient Administration Centre (OAC). You will gain NHS experience while training for a Level 2 Customer Service Practitioner apprenticeship, supporting patients and clinical teams across multiple sites.

As part of the OAC, you will book appointments, answer queries, and provide friendly, efficient reception and administrative support.

Qualifications

• Good communication skills for a customer-facing role.
• Organised and able to manage a varied workload.
• Attention to detail and accuracy in handling administration.
• Proficient with Microsoft Office and IT systems.
• Evidence of computer literacy and comfortable with learning new software.

Responsibilities

• Help patients by telephone, email and in person.
• Book, reschedule and cancel outpatient appointments.
• Support reception services and assist with patient enquiries.
• Provide administrative support to outpatient clinics.
• Work closely with colleagues to ensure patients receive an efficient service.

Skills

Communication

Organisation

Attention to detail

Microsoft Office

Computer literacy

Education

GCSE English & Maths

NVQ Level 2

Job description

University Hospital Southampton NHS Foundation Trust is offering three Customer Service & Administration Apprenticeships within the Outpatient Administration Centre (OAC). You will gain NHS experience while training for a Level 2 Customer Service Practitioner apprenticeship, supporting patients and clinical teams across multiple sites.

As part of the OAC, you will book appointments, answer queries, and provide friendly, efficient reception and administrative support.