Health Admin Apprentice: Patient Services & Scheduling

Irlam Clinic (Salford Care Centres); Cadishead; On-site; GBP 12,000 - 15,000; Full time

Job summary

Irlam Clinic (Salford Care Centres) is offering a Business Administration Apprentice position within a NHS GP practice in Salford. The role involves speaking with patients, updating records, booking appointments, handling emails, and maintaining confidential information.

You will develop essential administrative and customer service skills while learning how the GP practice operates and the importance of data protection.

Qualifications

• Excellent communication and customer care skills are required.
• Strong administrative abilities and data handling.
• Ability to work in a team and manage workload under pressure.
• Training outcome to be discussed after completion of the apprenticeship.

Responsibilities

• Speak with patients professionally and handle enquiries via telephone.
• Update patient information on computer systems.
• Book and manage appointments.
• Respond to emails and correspondence.
• Maintain accurate and confidential records.
• Understand how the NHS GP practice operates.
• Learn the importance of confidentiality and data protection.
• Develop strong customer service and communication skills.

Skills

Communication skills

Customer care skills

Administrative skills

Team working

Non judgemental

Approachable

Confident

Manage workload

Work well under pressure

Manage a fast paced job role

Education

GCSE Maths and English

Job description

Irlam Clinic (Salford Care Centres) is offering a Business Administration Apprentice position within a NHS GP practice in Salford. The role involves speaking with patients, updating records, booking appointments, handling emails, and maintaining confidential information.

You will develop essential administrative and customer service skills while learning how the GP practice operates and the importance of data protection.