Administrator

University Hospital Southampton NHS Foundation Trust; Southampton; On-site; GBP 20,000 - 25,000; Full time

Benefits offered by this job

Comprehensive training and development

Job summary

University Hospital Southampton NHS Foundation Trust is offering exciting full-time administrative roles requiring 37.5 hours per week across several entry-level positions. These roles involve providing crucial support for patients and clinical teams to ensure a positive patient experience.

Key responsibilities include delivering excellent customer service, maintaining administrative services, and building stakeholder relationships. The positions expect candidates to have customer service experience, strong communication skills, and IT proficiency.

Qualifications

• Experience in a customer-services environment.
• Friendly and approachable manner.
• Excellent communication skills, face-to-face and written.

Responsibilities

• Provide excellent customer service to patients and relatives.
• Maintain a consistent administrative service.
• Build relationships with stakeholders.

Skills

Customer service experience

Excellent communication skills

Competent IT skills including Microsoft Office

Attention to detail

Job description

Closing: 17/07/2026

University Hospital Southampton NHS Foundation Trust is delighted to offer a fantastic opportunity for full‑time administrative roles (37.5 hours per week) across a range of entry‑level positions.

Our hospitals rely on a dedicated team of administrators. The role is key to supporting patients and clinical teams, ensuring a positive and seamless patient experience.

Values of Patients First, Working Together and Always Improving guide all work.

Secondment opportunities will be considered for internal applicants.

Where you could work: University Hospital Southampton, Princess Anne Hospital or Royal South Hants. Possible roles include: Outpatient Administrator Centre, Receptionist, Ward Administrator, Booking Administrator, Emergency Care Administrator.

What you’ll do

• Provide excellent customer service to patients, relatives/carers and external agencies.
• Maintain a consistent and effective administrative service at all times.
• Build relationships with stakeholders, internally and externally.

What we’re looking for

• Experience in a customer‑services environment.
• A friendly and approachable manner.
• Polite, sympathetic, diplomatic and can‑do attitude.
• Excellent communication skills face‑to‑face, telephone and written.
• High standards of accuracy and attention to detail.
• Competent IT skills, including Microsoft Office.
• Ability to work independently and as part of a team.

Shifts between 7am and 10pm Monday to Sunday; flexibility required.

Part‑time roles require a minimum of 15 hours per week.

We welcome applicants of all backgrounds, identities and experiences and are committed to an anti‑racist, anti‑discriminatory environment where everyone feels valued.

We offer comprehensive training and development to support career progression.