Amanda South Assistant Patient Services Coordinator

Cardiff and Vale University Health Board; Leeds; On-site; GBP 9,000 - 13,000; Part time

Benefits offered by this job

Induction programme

Professional development

Job summary

Leeds Teaching Hospitals NHS Trust is seeking an administrative professional to support optometry services at St James Hospital. The role involves handling patient enquiries, booking appointments, and assisting clinicians in a busy NHS environment.

This permanent part-time position offers an induction programme, structured training, and ongoing professional development within a supportive team. Ideal for those starting or developing a career in NHS administration.

Qualifications

• No formal degree required; suitable for NHS administration entry.
• Strong organisational skills and ability to prioritise workload.

Responsibilities

• Respond to patient queries by phone, email and in person in a professional manner.
• Support daily cashing up of clinics and handle clinic payments.
• Book and rearrange patient appointments in line with Trust guidelines.
• Maintain information governance policies and data handling standards.
• Provide general administrative support to ensure smooth service delivery.

Job description

Within this role, you will develop the ability to prioritise your workload effectively while building strong organisational skills and adaptability in a fast-paced healthcare environment. The position encompasses a broad range of administrative responsibilities that are essential to the smooth delivery of Optometry services. General administrative responsibilities will also involve communicating with patients both over the phone and face to face. This may include booking and rearranging appointments, responding to enquiries, and providing a professional, courteous service that reflects the Trusts commitment to high-quality patient care., This post is a permanent part-time position of 15 hours per week and consists of providing administrative support to our optometrists and dispensing opticians who deliver adult refraction clinics, contact lenses clinics and low vision assessments that are primarily held at our eye clinic at St James Hospital within the Gledhow Wing, Leeds. This role is ideal for individuals looking to begin or develop a career in administration within the NHS. Gaining experience in this department will provide the successful candidate with a strong foundation of knowledge and skills, supporting future progression opportunities within the Trust. A comprehensive induction programme and structured training will be provided, alongside opportunities for ongoing professional development within a supportive team environment. Key responsibilities will include but are not limited to: Responding to patient queries via telephone; email and face to face in a professional and compassionate manner; supporting the daily cashing up of clinics; booking patient appointments in line with Trust guidelines. Maintaining strict adherence to Information Governance policies, providing general administrative support to ensure the smooth running of the service If you enjoy working in a busy office environment helping patients and supporting clinicians deliver high-quality care and feel comfortable talking to patients and clinicians, whilst having the ability to use computer systems for booking appointments etc. Then, This post is a permanent part-time position of 15 hours per week and consists of providing administrative support to our optometrists and dispensing opticians who deliver adult refraction clinics, contact lenses clinics and low vision assessments that are primarily held at our eye clinic at St James Hospital within the Gledhow Wing, Leeds. This role is ideal for individuals looking to begin or develop a career in administration within the NHS. Gaining experience in this department will provide the successful candidate with a strong foundation of knowledge and skills, supporting future progression opportunities within the Trust. A comprehensive induction programme and structured training will be provided, alongside opportunities for ongoing professional development within a supportive team environment. Key responsibilities will include but are not limited to: Responding to patient queries via telephone; email and face to face in a professional and compassionate manner; supporting the daily cashing up of clinics; booking patient appointments in line with Trust guidelines. Maintaining strict adherence to Information Governance policies, providing general administrative support to ensure the smooth running of the service If you enjoy working in a busy office environment helping patients and supporting clinicians deliver high-quality care and feel comfortable talking to patients and clinicians, whilst having the ability to use computer systems for booking appointments etc. Then this may be the job for you. Why you should join our Team Within this role, you will develop the ability to prioritise your workload effectively while building strong organisational skills and adaptability in a fast-paced healthcare environment. The position encompasses a broad range of administrative responsibilities that are essential to the smooth delivery of Optometry services. General administrative responsibilities will also involve communicating with patients both over the phone and face to face. This may include booking and rearranging appointments, responding to enquiries, and providing a professional, courteous service that reflects the Trusts commitment to high-quality patient care. What you will bring to the role This role is ideal for individuals looking to begin or develop a career in administration within the NHS.

• Responding to patient queries via telephone in a professional and compassionate manner
• Supporting the daily cashing up of clinic activity
• Booking patient appointments in line with Trust guidelines
• Maintaining strict adherence to Information Governance policies
• Providing general administrative support to ensure the smooth running of the service
• Taking payments for optical supplies and contact lenses.

The post holder will receive and check patient information within departmental guidelines, including entering information on to the appropriate IT system, and retrieve information as and when required. To process patient and other documentation. To be the first point of contact for patients and other visitors to the department. To provide an administrative/clerical service to the department/team. To support the delivery of a high standard of service to patients, staff and Trust departments.

The Leeds Way is working together to support each other and deliver the best possible care to patients. The Leeds Teaching Hospitals NHS Trust is committed to delivering the highest quality and safest treatment and care to every patient, every time. Our vision is to provide the highest quality specialist and integrated care. We will do this through delivery of our multi-year goals and strategic priorities, which you can read about on this page. Central to it all is The Leeds Way our values and behaviours that are at the heart of everything we do.