Outdoor Welcome & Service Ambassador | Flexible Hours

National Trust; Morpeth; On-site; GBP 15,000 - 21,000; Full time

Benefits offered by this job

Substantial pension scheme

Free entry to National Trust places

Rental deposit loan scheme

Season ticket loan EV car lease scheme

Perks at work discounts

Holiday allowance up to 32 days + buy‑

Flexible working whenever possible

Employee assistance programme

Free parking at most Trust places

Job summary

Cragside in Northumberland seeks a Welcome & Service Team Member to deliver outstanding customer service and actively promote National Trust membership. You’ll work outdoors in all weather, guide visitors, answer queries and help ensure a positive, welcoming experience.

Reporting to the Welcome Manager, the role supports a busy site with varied shifts and a focus on weekend and holiday coverage. The position is permanent, with 400 hours per year and a pay rate of £13.25 per hour.

Qualifications

• customer focused with an understanding of the importance of great service
• a team player, but also can work on your own initiative
• well organised and adaptable
• willing to learn new skills
• have a positive attitude

Responsibilities

• Work in key visitor areas, delivering outstanding customer service and promoting National Trust membership.
• Answer queries at two active car lanes, listen to visitor needs and share information to enhance the visit.
• Help meet commercial targets while delivering a seamless visitor experience and welcoming guests.

Job description

Cragside in Northumberland seeks a Welcome & Service Team Member to deliver outstanding customer service and actively promote National Trust membership. You’ll work outdoors in all weather, guide visitors, answer queries and help ensure a positive, welcoming experience.

Reporting to the Welcome Manager, the role supports a busy site with varied shifts and a focus on weekend and holiday coverage. The position is permanent, with 400 hours per year and a pay rate of £13.25 per hour.