Outbound Warehouse Lead - Retail & DIY

Reed; Cambridgeshire and Peterborough; On-site; GBP 42,000 - 56,000; Full time

Job summary

Reed is seeking a Warehouse Operations Manager in Bedfordshire to lead outbound fulfilment for Retail DIY customers and manage the pick, pack and despatch team. This role holds end-to-end accountability for safe, accurate and efficient order fulfilment, with a hands-on leadership style and a focus on continuous improvement.

You will drive labour planning, ensure on-time performance, and maintain quality standards, while coaching the team to deliver service targets within a high-volume warehouse

Qualifications

• Significant experience in warehouse and distribution operations.
• 3+ years' leadership in pick/pack/despatch activities.
• Strong understanding of customer service, compliance, and fulfilment requirements.
• Proficient in WMS/ERP systems for order allocation, replenishment and reporting.
• Knowledge of outbound planning, carrier cut-off management and order accuracy.
• Experience applying continuous improvement techniques to operations.
• Proficient in MS Office, especially Excel, for KPI reporting.
• Strong communication, problem-solving and decision-making with hands-on leadership.

Responsibilities

• Own outbound fulfilment performance, ensuring orders are completed accurately and on time in line with service levels.
• Lead the end-to-end pick, pack, and despatch operation, coordinating labour, workflow and priorities to meet targets.
• Ensure efficient and accurate order picking and prompt resolution of stock or system exceptions affecting service.
• Ensure orders are packed, labelled, palletised and presented per customer specs and routing requirements.
• Manage staging, loading, trailer utilisation, despatch docs and carrier handovers to meet schedules and cut-offs.
• Lead, coach and performance manage the outbound team, creating a high-performing culture.
• Maintain a safe working environment through controls, risk awareness and incident escalation.
• Monitor and improve performance against KPIs including productivity and order accuracy.
• Identify and implement continuous improvement initiatives to enhance efficiency and resilience.
• Coordinate with cross-functional teams to resolve constraints and protect customer service.

Skills

Warehouse operations

Team leadership

Customer service

WMS/ERP

Outbound planning

Continuous improvement

Excel

Communication

Job description

Reed is seeking a Warehouse Operations Manager in Bedfordshire to lead outbound fulfilment for Retail DIY customers and manage the pick, pack and despatch team. This role holds end-to-end accountability for safe, accurate and efficient order fulfilment, with a hands-on leadership style and a focus on continuous improvement.

You will drive labour planning, ensure on-time performance, and maintain quality standards, while coaching the team to deliver service targets within a high-volume warehouse