Outbound Warehouse Lead - Retail & DIY

Reed

Cambridgeshire and Peterborough

On-site

GBP 42,000 - 56,000

Full time

10 days ago
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Job summary

Reed is seeking a Warehouse Operations Manager in Bedfordshire to lead outbound fulfilment for Retail DIY customers and manage the pick, pack and despatch team. This role holds end-to-end accountability for safe, accurate and efficient order fulfilment, with a hands-on leadership style and a focus on continuous improvement.

You will drive labour planning, ensure on-time performance, and maintain quality standards, while coaching the team to deliver service targets within a high-volume warehouse

Qualifications

  • Significant experience in warehouse and distribution operations.
  • 3+ years' leadership in pick/pack/despatch activities.
  • Strong understanding of customer service, compliance, and fulfilment requirements.
  • Proficient in WMS/ERP systems for order allocation, replenishment and reporting.
  • Knowledge of outbound planning, carrier cut-off management and order accuracy.
  • Experience applying continuous improvement techniques to operations.
  • Proficient in MS Office, especially Excel, for KPI reporting.
  • Strong communication, problem-solving and decision-making with hands-on leadership.

Responsibilities

  • Own outbound fulfilment performance, ensuring orders are completed accurately and on time in line with service levels.
  • Lead the end-to-end pick, pack, and despatch operation, coordinating labour, workflow and priorities to meet targets.
  • Ensure efficient and accurate order picking and prompt resolution of stock or system exceptions affecting service.
  • Ensure orders are packed, labelled, palletised and presented per customer specs and routing requirements.
  • Manage staging, loading, trailer utilisation, despatch docs and carrier handovers to meet schedules and cut-offs.
  • Lead, coach and performance manage the outbound team, creating a high-performing culture.
  • Maintain a safe working environment through controls, risk awareness and incident escalation.
  • Monitor and improve performance against KPIs including productivity and order accuracy.
  • Identify and implement continuous improvement initiatives to enhance efficiency and resilience.
  • Coordinate with cross-functional teams to resolve constraints and protect customer service.

Skills

Warehouse operations
Team leadership
Customer service
WMS/ERP
Outbound planning
Continuous improvement
Excel
Communication

Job description

Reed is seeking a Warehouse Operations Manager in Bedfordshire to lead outbound fulfilment for Retail DIY customers and manage the pick, pack and despatch team. This role holds end-to-end accountability for safe, accurate and efficient order fulfilment, with a hands-on leadership style and a focus on continuous improvement.

You will drive labour planning, ensure on-time performance, and maintain quality standards, while coaching the team to deliver service targets within a high-volume warehouse

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