Out of Hours Coordinator - Hybrid (Weekends)

Suffolk County Council; Ipswich; Hybrid; GBP 27,000 - 32,000; Part time

Benefits offered by this job

Annual leave pro rata

LGPS pension

Wellbeing benefits

Pay progression

Training and development

Career opportunities

Staff networks

Flexible working

Job summary

Suffolk County Council is seeking an Out of Hours (OOHs) Coordinator to support customers, families and health/social care professionals. The role handles enquiries via phone and online systems, coordinating responses and ensuring timely handovers to the right team.

The post is permanent, part-time (13.32 hours/week on a four-week rolling rota) with hybrid working from Ipswich. Salary is £29,542 per annum pro rata, with enhanced terms including training and career development opportunities.

Qualifications

• Experience in a customer service, health, social care, or similar role, or transferable skills.
• Excellent communication skills and professional telephone manner.
• Ability to work accurately in a fast-paced environment while using multiple IT systems.
• Strong organisational skills and ability to prioritise workload.
• Flexibility to work a minimum of three out of four weekends, with potential for additional shifts.
• Ability to work from home in a suitable, confidential environment.

Responsibilities

• Provide advice, reassurance, and practical support via busy telephone and online systems.
• Assess situations, take appropriate action, and hand over to relevant teams or services.
• Coordinate support for Reablement Support Workers and escalation where needed.
• Record compliments, concerns and complaints accurately and maintain data protection.

Skills

IT systems proficiency

Excellent communication

Customer service

Teamwork

Problem solving

Resilience under pressure

Weekend availability

Home working capability

Job description

Suffolk County Council is seeking an Out of Hours (OOHs) Coordinator to support customers, families and health/social care professionals. The role handles enquiries via phone and online systems, coordinating responses and ensuring timely handovers to the right team.

The post is permanent, part-time (13.32 hours/week on a four-week rolling rota) with hybrid working from Ipswich. Salary is £29,542 per annum pro rata, with enhanced terms including training and career development opportunities.