OTC Coordinator: End-to-End Order Management

Carrier; Greater London; On-site; GBP 29,000 - 57,000; Full time

Benefits offered by this job

7,500 bonus per annum

Job summary

Carrier is seeking an Order Management Administrator for the Wimbledon office to manage the full Order-to-Cash lifecycle for UK & Ireland Applied HVAC. You will process orders, coordinate with Carrier factories and third-party suppliers, and maintain proactive post-sale communication with customers.

The role requires experience in order processing or customer care in a technical environment, familiarity with ERP systems (SAP S/4HANA preferred), and strong IT skills including MS Office.

Qualifications

• Experience in a customer care, order processing, or operations administration role within a technical, manufacturing, or project-based environment.
• Familiarity with ERP systems (SAP S/4HANA or similar preferred).
• Ability to manage multiple priorities and work effectively in a fast-paced environment.
• Strong customer-focus with a proactive and solutions-oriented mindset.
• Strong collaboration and team integration.
• Strong IT skills including MS Office.

Responsibilities

• Manage the end-to-end Order-to-Cash process from order receipt through to delivery and invoicing.
• Accurately enter, maintain, and update customer orders within the system.
• Raise and manage purchase orders with Carrier factories and approved third-party suppliers.
• Support complex orders defined as any order beyond the shipment of a single unit with standard accessories.
• Act as the main point of contact for customers post-sale, providing clear and proactive communication.
• Manage customer queries relating to orders, delivery, documentation, and invoicing.
• Support the coordination and resolution of service, delivery, and operational issues raised by customers.
• Act as the initial point of contact for post-sale enquiries relating to warranty, quality, technical issues, or breakdowns.

Skills

Customer care

Order processing

Operations administration

ERP familiarity

Multitasking

Customer-focused mindset

Team collaboration

Tools

SAP S/4HANA

MS Office

Job description

Carrier is seeking an Order Management Administrator for the Wimbledon office to manage the full Order-to-Cash lifecycle for UK & Ireland Applied HVAC. You will process orders, coordinate with Carrier factories and third-party suppliers, and maintain proactive post-sale communication with customers.

The role requires experience in order processing or customer care in a technical environment, familiarity with ERP systems (SAP S/4HANA preferred), and strong IT skills including MS Office.