OTC Associate

Nomad Foods Inc; London Borough of Hammersmith and Fulham; On-site; GBP 38,000 - 52,000; Full time

Job summary

Nomad Foods in London seeks an experienced Account Receivable / Order to Cash specialist to manage the day-to-day AR ledger, reconciliations and payments with a focus on the Italian market. You will work closely with sales, logistics and finance to resolve deductions, rebates and queries with accuracy and timeliness.

Join a diverse finance team and contribute to process improvements while upholding SOX controls and strong customer service standards.

Qualifications

• Experience in O2C processes.
• Experience handling customer rebates and claims.
• Posting and accounting related to payments and collections.
• Strong written and verbal communication skills.
• Accuracy and attention to detail.
• Proactive and uses own initiative.
• Able to work independently and in a team.
• SAP experience desirable.

Responsibilities

• Reconcile accounts and apply payments and credits accurately.
• Resolve customer deductions and queries promptly.
• Maintain current customer master data and credit controls.
• Monitor credit limits and report cash collection issues.
• Collaborate with sales, logistics and marketing for service excellence.
• Support SOX controls and audit requests related to AR.
• Liaise with AR/O2C team to raise related credit notes.

Skills

Fluent in Italian

O2C experience

Rebates & claims

Payments & collections

Communication skills

Attention to detail

Proactive mindset

Team player

Tools

SAP

Job description

Overview

Nomad Foods was formed in 2015 and with revenues of €2.9bn is the largest frozen food company in Europe. Nomad owns a portfolio of leading brands including Birds Eye, Findus and iglo, supplemented in 2018 with the purchase of Goodfellas Pizza and Aunt Bessie’s, and in 2021 with the purchase of Ledo and Frikom.

We manufacture and distribute a range of branded frozen food products across 22 European countries with the United Kingdom, Italy, Germany, Sweden and France representing our five largest markets.

The long-term goal of Nomad is to develop a global portfolio of best-in-class food brands by growing organically and through strategic M&A.

The purpose of this position is to undertake the day-to-day O2C activities including managing the accounts receivable ledger, performing customer reconciliations, payment allocation, processing and resolving customer queries.

Responsibilities

• Ensure all assigned accounts are continually reconciled, credits applied and are properly controlled
• Applying all payments and credits accurately to accounts
• Ensuring that any cash collection problems are promptly reported and appropriate action (e.g. putting accounts on hold) is taken. Monitoring and reviewing credit limits
• Ensure the Customer Master Data is current, accurate and complete at all times
• Managing relationship with customers in their day-to-day activities ensuring that all requests made by customers (claims / deductions / price queries) are resolved in a timely manner, including matching of customer claims against relevant rebates and/or promotional accruals
• Understanding the department and company’s KPIs and deadlines. Support the implementation of process improvement across the team
• Promptly contact customers to confirm payments will be received in line with the set payment terms and perform follow up calls when required should funds not materialise
• Liaising with the wider Accounts Receivables / O2C team to raise claim related credit notes and to resolve all outstanding Accounts Receivable claims and deductions
• Maintain close working relationship with the sales team (Key Account/Reps/Agents), the Sale Manager, Logistics and Marketing to ensure the best service is delivered
• Perform relevant SOX controls and ensuring they are complete, reviewed and signed off in a timely manner
• Assist with internal and external audit requests related to customer deductions and claims

Qualifications

Essential

• Fluent in Italian
• Prior experience in O2C
• Experience in resolving customer rebate / claims
• Experience of posting and accounting specifically related to payments and collections
• Computer skills including the ability to operate
• computerised accounting, spreadsheet (Excel), and email (Outlook) at a proficient level
• An understanding of Account Receivable and credit control processing activities
• Good written and verbal communication skills
• Accuracy and attention to detail
• Positive “can do” attitude
• Proactive and use own initiative
• Work alone as well as part of a team
• Strong team player

Desirable

• FMCG Accounts Receivable experience
• SAP experience
• Data entry experience