O2C Coordinator

Career Moves; Greater London; Sur place; GBP 30 000 - 42 000; Plein temps

Résumé du poste

Career Moves is seeking an Order to Cash (O2C) Coordinator for a leading global media organisation based in London. You will support end-to-end O2C processes, collaborating with Sales and Finance to ensure accurate invoicing, timely collections and strong customer relationships.

Responsibilities include monitoring receivables, resolving payment issues, updating records in the finance system (Workday preferred), and supporting cash allocation and reconciliations to help meet cash targets.

Qualifications

• Experience in Order to Cash, Accounts Receivable, Billing or Collections.
• Strong communication and stakeholder management skills.
• Attention to detail and ability to manage multiple priorities.
• Familiarity with finance systems and ERP platforms (Workday preferred).

Responsabilités

• Manage and monitor customer accounts to ensure timely collection of invoices.
• Build and maintain relationships to resolve payment issues and minimise aged debt.
• Identify overdue accounts and follow up, escalating as needed.
• Coordinate with Sales, Billing and AR to ensure accurate adjustments.
• Maintain records of communications and collection activities.
• Monitor receivables and update information in the finance system.
• Collaborate with offshore teams on cash allocation and reconciliations.
• Assist in resolving billing disputes and customer queries.
• Contribute to team cash collection and working capital targets.

Connaissances

O2C process

Accounts Receivable

Credit Control

Billing

Collections

Communication

Stakeholder management

Attention to detail

Outils

Workday

Description du poste

An exciting opportunity has arisen for an Order to Cash (O2C) Coordinator to join the finance function of a leading global media organisation, based in the heart of London. Working closely with the O2C Manager, this role supports the end-to-end Order to Cash process, partnering with commercial teams and finance colleagues to drive accurate billing, effective cash collection, and strong customer relationships. The position plays a key role in achieving cash flow objectives and ensuring outstanding balances are managed proactively.

Key Responsibilities

• Manage and monitor customer accounts to ensure timely collection of outstanding invoices.
• Build and maintain strong relationships with customers to resolve payment issues and minimise aged debt.
• Identify, investigate, and follow up on overdue accounts, escalating issues where required.
• Liaise with Sales, Billing, and Accounts Receivable teams to ensure invoice adjustments, contract amendments, and customer changes are processed accurately and promptly.
• Maintain detailed records of customer communications and collection activities.
• Monitor outstanding receivables and update account information within the finance system.
• Collaborate with offshore finance teams to support cash allocation, account reconciliations, and accounts receivable processes.
• Assist in resolving billing disputes and customer queries to facilitate prompt payment.
• Contribute to the achievement of team cash collection and working capital targets.

Skills

• Previous experience within Order to Cash, Accounts Receivable, Credit Control, Billing, or Collections.
• Strong understanding of accounts receivable and cash collection processes.
• Excellent communication and stakeholder management skills, with the ability to build relationships both internally and externally.
• Strong attention to detail and ability to manage multiple priorities in a fast-paced environment.
• Experience working with finance systems and ERP platforms - Workday preffered
• Proactive approach to problem-solving and resolving customer account issues.
• Ability to work collaboratively across finance, sales, and operational teams.
• Confident working with data, reporting, and maintaining accurate financial records.