Orthotics Appointments Coordinator

Allscreens Nationwide Ltd; Slough; On-site; GBP 24,000 - 29,000; Full time

Job summary

Frimley Health NHS Foundation Trust is seeking an organized Orthotics Appointments Officer to provide high‑quality administrative support to the Orthotics service at Wexham Park Hospital. You will handle patient enquiries face-to-face, by phone, and in writing, acting as the first point of contact for staff and patients.

You will book new and follow‑up appointments across multiple sites, maintain clinicians’ diary templates, and ensure patients are registered and information is up to date,

Responsibilities

• Provide administrative service to the Orthotics services at Frimley Health Foundation Trust.
• To liaise with patients both face‑to‑face, by written communication and by telephone.
• To provide a cross site service for the booking of Orthotics appointments.
• To be responsible for managing clinicians’ diary templates.
• To make sure that all new patients are registered.
• To update patient information on systems, as and when required to ensure timely accurate data. To book new and follow up appointments in line with the Trust Access policy, ensuring patient choice and optimal use of staff diaries /clinics.
• To act as first point of contact for all patients and staff.
• To liaise with other departments to ensure seamless patient care.
• To maintain an exemplary standard of customer care and patient confidentiality.
• To arrange patient transport when necessary.
• Assist in the ordering of appliances for patients using the appropriate ordering system. Check in goods from Suppliers against Delivery Note and appoint the patient.

Job description

Frimley Health NHS Foundation Trust is seeking an organized Orthotics Appointments Officer to provide high‑quality administrative support to the Orthotics service at Wexham Park Hospital. You will handle patient enquiries face-to-face, by phone, and in writing, acting as the first point of contact for staff and patients.

You will book new and follow‑up appointments across multiple sites, maintain clinicians’ diary templates, and ensure patients are registered and information is up to date,