Patient Access & Appointments Coordinator

Allscreens Nationwide Ltd; East Grinstead; On-site; GBP 21,000 - 27,000; Full time

Job summary

Queen Victoria Hospital NHS Foundation Trust is seeking an Appointments Coordinator to support the outpatient appointments and referrals process, liaising with patients, GP practices and clinical teams. The role focuses on accurate booking, status updates and NHS target delivery.

You will handle enquiries by phone and email, navigate referral systems, and maintain high-quality customer service in a busy hospital environment in East Grinstead.

Qualifications

• Strong communication skills and excellent telephone manner.
• Ability to work in a busy NHS environment with multiple priorities.

Responsibilities

• Handle GP and patient queries for clinics and referrals.
• Make and amend appointments using NHS trust systems.
• Answer telephone calls and manage email requests for appointments.

Skills

Communication skills

Job description

Queen Victoria Hospital NHS Foundation Trust is seeking an Appointments Coordinator to support the outpatient appointments and referrals process, liaising with patients, GP practices and clinical teams. The role focuses on accurate booking, status updates and NHS target delivery.

You will handle enquiries by phone and email, navigate referral systems, and maintain high-quality customer service in a busy hospital environment in East Grinstead.