Orthotics Administrator

University Hospitals Coventry and Warwickshire; Coventry; On-site; GBP 21,000 - 24,000; Full time

Job summary

University Hospitals Coventry and Warwickshire NHS Trust is seeking an Administrator to join the Orthotics administration team at University Hospital Coventry & Warwickshire. The role supports the clinical team with patient booking, stock ordering and general office duties.

You will handle enquiries, maintain records, update the EPR system, assist with letters, referrals and data entry, and help ensure pathways of patient care run smoothly in line with guidelines.

Qualifications

• Administrative duties to support clinical teams.
• Experience handling patient bookings and referrals.
• Proficient data entry and record-keeping to national guidelines.

Responsibilities

• Answer routine and urgent enquiries promptly and record decisions.
• Maintain up-to-date documentation and distribute correspondence.
• Update computer systems and retrieve information to assist patient care.
• Perform typing, photocopying and upload information onto the EPR.
• Sort and book internal/external referrals and support senior staff with letters.

Skills

Administrative tasks

Patient booking

Data entry

Communication

Education

GCSEs in English/Math

Tools

EPR system

Office software

Job description

An opportunity has arisen to join our Orthotics team at University Hospital Coventry & Warwickshire to. As part of the Orthotics administration team, the Administrator will liaise closely with the clinical team to ensure all aspects of the service are supported. This ranges from patient booking management to ordering of stock for the department. The Administrator must be able to work as part of a team, whilst using there own initiative to ensure all responsible tasks are completed.

• To ensure all routine and / or urgent enquiries are effectively and successfully resolved within a prompt timescale using own initiative or referring to another member of the team as appropriate, ensuring a proper record is maintained.
• To ensure wherever possible that all documentation is up to date and in an orderly fashion and available whenever decisions are being made. The postholder must have the ability to work with departmental staff to maintain prompt transcription and distribution of correspondence in compliance with local and national guidelines.
• To maintain accurate and up to date computer systems, and be able to retrieve and generate information to assist in the effective organisation of patient care in accordance with local and national guidelines.
• To undertake general office duties such as; typing, photocopying and uploading information onto the EPR that has come from external agencies efficiently and effectively. Sorting and booking internal & external referral, and referrals from the E-referral system. To support senior staff with patient letters and ensuring printing and posting in an efficient manner.
• To maintain efficient office management systems and procedures to enable the departmental / clinical team to optimise their patient care by ensuring data entering the department is entered onto the EPR in a timely and accurate manner, identifying issues and acting accordingly.

University Hospitals Coventry and Warwickshire NHS Trust, rated as good by the Care Quality Commission, is one of the largest teaching Trusts in the UK.

We are extremely proud of our employees across our hospital sites, with high quality patient care at the heart of everything we do.

Boasting some of the most modern facilities in Western Europe, the Trust is renowned for being at the forefront of research and innovation as part of its blossoming reputation as a worldwide leader in healthcare.

We are proud to be recognised as a Pathway to Excellence designated organisation - Pathway To Excellence - University Hospitals Coventry & Warwickshire (uhcw.nhs.uk).

By joining our exciting journey, you will form part of a passionate, talented team and will be able to access a wide range of learning and development opportunities. There has never been a better time to join our team.

The Trust is committed to building an organisation that makes full use of the talents, skills, experience, and different perspectives available in our diverse society. We want everyone to feel they are respected, valued, can achieve their potential and receive the most appropriate and relevant care. We will create an environment where the equality and human rights principles of fairness, respect, equality, dignity and autonomy are promoted and are part of the organisation's core values.