Order to Cash - Transformation Lead

Wilkinson & Associates; Cumbernauld; Hybrid; GBP 54,000 - 70,000; Full time

Job summary

Wilkinson & Associates is partnering to recruit an Order to Cash Transformation Lead outside Glasgow. You will own the design and delivery of O2C initiatives, including target operating model development, process standardisation, and working capital improvement as part of a broader ERP rollout.

Hybrid working arrangement with a 2-year FTC. You will lead the O2C workstream, ensuring risks, issues and interdependencies are managed, and drive standardised processes across sites.

Qualifications

• Own the design of the target operating model for Order to Cash processes.
• Shape standardised O2C processes and the future operating model.
• Experience in ERP rollout and embedding consistent O2C processes.

Responsibilities

• Lead the O2C workstream from design to execution.
• Define the process taxonomy and supporting tools.
• Manage governance, risks, issues and interdependencies across the program.
• Deliver working capital improvements and KPI standards.
• Coordinate change management and communications across projects.

Skills

O2C transformation

Operating model

Governance

Working capital

Job description

W&A is partnering with a business to recruit an Order to Cash - Transformation Lead outside of Glasgow. This is a broad transformation role with ownership of the design and delivery of Order to Cash initiatives, including target operating model development, process standardisation, systems-enabled change and working capital improvement.

Contract: 2-year FTC

Working Arrangements: Hybrid

The Opportunity

You will lead the Order to Cash workstream, shaping standardised processes and the future operating model across the business. The remit covers process design, tools and applications, project governance, continuous improvement and working capital performance, with responsibility for ensuring initiatives are coordinated effectively and delivered with risks, issues and interdependencies properly managed.

The role will also act as a subject matter expert within a wider ERP rollout, helping embed consistent O2C processes, controls and ways of working as change is implemented across the organisation.

Key Responsibilities

• Own the design of the target operating model for Order to Cash processes, working closely with upstream customer management and billing teams.


• Define the process taxonomy and establish the tools and applications needed to support the future O2C operating model.


• Design workstream aims, initiatives and delivery plans, including risks, issues, interdependencies, resource requirements and budget needs.


• Act as the O2C subject matter expert within the ERP rollout, supporting the consistent implementation of processes, controls and ways of working.


• Build the O2C workstream roadmap and ensure projects follow agreed governance, approvals and project methodology.


• Design standardised O2C KPIs and support consistent measurement across operational sites.


• Identify opportunities for continuous improvement across end-to-end O2C processes.


• Analyse the drivers of working capital performance, identify improvement opportunities and lead the resulting action plans.


• Ensure appropriate change management and communications are in place across relevant projects.

What You'll Bring

• The ability to take ownership of complex Order to Cash process and transformation activity from design through to execution.


• Strong process-thinking skills, with the confidence to shape operating models, controls, KPIs and improvement plans.


• Experience working across projects or programmes where risks, dependencies, governance and change activity need to be managed carefully.


• The ability to work across finance and wider business teams, bringing structure and consistency to end-to-end processes.


• A practical approach to identifying and delivering working capital and process improvement opportunities.


• Salary of £54,000 - £70,000.

Why Apply?

• Own a significant Order to Cash transformation workstream with scope to shape future processes and ways of working.


• Combine process design, systems-enabled change, project delivery and working capital improvement in one remit.


• Work across a broad range of stakeholders and operational areas rather than in a narrowly defined finance role.


• Play a central role in embedding standardised processes and controls as part of a wider ERP programme.