D365 ERP Business Process Lead (Order to Cash)

WD-40 Company (UK); Milton Keynes; On-site; GBP 70,000 - 110,000; Full time

Benefits offered by this job

Flexible hybrid work schedule

Life-enhancing health and wellness programs

Paid holidays and additional week off between Christmas and New Year

Job summary

A leading international product company in Milton Keynes is seeking a D365 ERP Business Process Lead to support the Order to Cash function. In this pivotal role, you will design and implement ERP processes, drive cross-functional collaboration, and ensure adherence to global best practices. The ideal candidate will have significant experience in business process mapping and D365 Order-to-Cash modules. This position offers a hybrid work model and a comprehensive benefits package, including generous time off and a supportive workplace culture.

Qualifications

• Significant experience in business process mapping and design.
• Proven experience in D365 Order-to-Cash or related modules.
• Hands-on functional experience with Microsoft Dynamics 365 Finance.
• Experience with ERP implementation as a business analyst or subject matter expert.
• Experience working in process improvement and change management.
• Ability to travel internationally up to 25% of the time.

Responsibilities

• Serve as subject matter expert for the Order-to-Cash function.
• Collaborate on requirements gathering and design future-state processes.
• Drive resolution of cross-functional process challenges.
• Develop functional specifications and participate in solution design sessions to ensure cohesive ERP architecture.
• Support configuration and development reviews to confirm alignment with approved "To-Be" processes.
• Maintain deep, current knowledge of D365 features to contribute fresh ideas and insights to the team.
• Assist the Application Support Team with complex issues during implementation and post-go-live.
• Drive resolution of cross-functional process challenges and collaborate on solutions with the Implementation Specialist.
• Create test scripts and scenarios, lead functional testing, and review results to identify errors and optimization opportunities
• Develop training materials and lead sessions for key processes
• Promote change management and user adoption for D365 rollout
• Maintain process governance, including SOPs and change requests
• Support post-go-live activities: monitor performance, troubleshoot issues, and drive continuous improvement

Skills

Business process mapping and design

D365 Order-to-Cash experience

Microsoft Dynamics 365 Finance

ERP implementation

Process improvement

Ability to travel internationally

Tools

Microsoft Dynamics 365 Finance & Operations

AX 2012 / FO equivalent

Job description

D365 ERP Business Process Lead (Order to Cash)

• Category: I.T.
• Country: United Kingdom
• Location: Milton Keynes, UK - Hybrid

Overview

We're looking for a dynamic individual to support the design and implementation of our Order to Cash function within D365 for our non-Americas regions. In this pivotal role, you'll co‑lead fit‑gap analysis workshops, translate business needs into smart ERP solutions, and drive process standardization across the organization.

If you thrive on collaboration, have deep process expertise, and are ready to shape global best practices, this is your opportunity to make a lasting impact.

This role offers the flexibility of working a hybrid schedule between your home and our office in Milton Keynes, UK (minimum 2 days in office per week).

This role requires UK work authorization. Visa sponsorship is not available.

What You’ll Be Doing

Process Development

• Serve as subject matter expert for the Order‑to‑Cash function to design and implement ERP processes in D365
• Collaborate with the Implementation Specialist to maximize out‑of‑the‑box functionality and minimize customizations
• Co‑lead requirements gathering and fit‑gap workshops, map current processes, and design future‑state processes aligned with our Global Template and best practices
• Develop functional specifications and participate in solution design sessions to ensure cohesive ERP architecture
• Support configuration and development reviews to confirm alignment with approved "To‑Be" processes
• Maintain deep, current knowledge of D365 features to contribute fresh ideas and insights to the team
• Assist the Application Support Team with complex issues during implementation and post‑go‑live
• Drive resolution of cross‑functional process challenges and collaborate on solutions with the Implementation Specialist

Testing

• Create test scripts and scenarios, lead functional testing, and review results to identify errors and optimization opportunities

Training

• Develop training materials and lead sessions for key processes
• Promote change management and user adoption for D365 rollout

Monitoring

• Maintain process governance, including SOPs and change requests
• Support post‑go‑live activities: monitor performance, troubleshoot issues, and drive continuous improvement

What You’ll Bring To The Role

• Significant experience in business process mapping and design
• Proven experience in D365 Order‑to‑Cash or related modules
• Hands‑on functional experience with Microsoft Dynamics 365 Finance and Operations (or AX 2012/F&O equivalent) in the Order‑to‑Cash (OTC) area (ex: Sales Order Processing, Trade Agreements, Rebates, Fulfillment, RMA, EDI, etc.)
• Experience with ERP implementation as a business analyst or subject matter expert
• Experience working in process improvement and change management
• Ability to travel internationally up to 25% of the time

Total Rewards

Our competitive and comprehensive benefits package provides you protection, security, and peace of mind. We offer life‑enhancing health, wellness, and financial programs, including profit incentive rewards, healthcare, generous pension contributions. In addition, we want you to recharge and take time off, so enjoy short‑day Fridays, paid holidays, and an additional paid week off between Christmas and New year to spend with family and friends!

At WD‑40 Company, we believe that purpose‑driven, passionate people guided by our values create amazing outcomes. Our "why" is refreshingly simple - we exist to create positive lasting memories in everything we do.

Why You Should Apply

• A strong values‑aligned organization where contributions are acknowledged and rewarded, and where 90% of our employees experience a sense of belonging.
• A learning‑based culture where 78% of our team believe they can achieve their career objectives.
• Over 94% employee engagement as of the January 2025 global employee survey results.
• 99% of our people report that they “love to tell people that they work for WD‑40 Company!