Order to Cash (O2C) Transformation Manager

Buro Happold Limited; Bath; Hybrid; GBP 70,000 - 90,000; Full time

Benefits offered by this job

Hybrid work arrangements

Private medical insurance

Life assurance

Income protection

25 days holiday per year

Car allowance 10%

Pension scheme

Flexible benefits

Parenthood leave

Friday early finish (3pm)

Job summary

Buro Happold Limited is seeking an O2C Transformation Manager to drive a large-scale transformation programme across Order to Cash processes. You will lead workshops with Finance, Shared Services and IT, map current and future state processes, and coordinate testing and deployment readiness to ensure successful adoption across regions.

The role emphasizes experience in finance transformation, ERP or finance system implementations, and strong stakeholder management within an international,

Qualifications

• Experience delivering finance transformation, process improvement or systems implementation initiatives.
• Strong understanding of end-to-end Order to Cash cycle.
• Excellent communication and facilitation skills.

Responsibilities

• Lead current-state process discovery and stakeholder engagement.
• Identify opportunities to improve billing, invoicing, and cash applications.
• Support design and implementation of future-state processes and controls.
• Translate business requirements into system and workflow enhancements.
• Coordinate testing activities including SIT and UAT.
• Support deployment readiness, cutover planning and go-live activities.
• Develop process documentation and training materials.
• Deliver change management to drive user adoption.
• Track programme progress, risks, issues and dependencies.

Job description

About The Role

As O2C Transformation Manager, you'll support the delivery of a large-scale transformation programme focused on improving and standardising our Order to Cash processes. You'll work closely with Finance, Shared Services, Operational Excellence, IT, Digital teams and regional stakeholders to:

• Lead current-state process discovery, workshops and stakeholder engagement activities.
• Identify opportunities to improve billing, invoicing, cash application, collections, dispute management and reporting processes.
• Support the design and implementation of future-state processes and controls.
• Translate business requirements into practical system and workflow enhancements.
• Coordinate testing activities including SIT and UAT, ensuring successful implementation and adoption.
• Support deployment readiness, cutover planning, go-live activities and post-implementation support.
• Develop process documentation, standard operating procedures and training materials.
• Deliver change management activities that drive user engagement and adoption.
• Track programme progress, risks, issues and dependencies, providing updates to key stakeholders.
• Support the successful transition of new processes into business-as-usual operations.

About You

You’ll bring experience delivering finance transformation, process improvement or systems implementation initiatives, along with a strong understanding of the end-to-end Order to Cash cycle. You’ll also have:

• Experience working across billing, invoicing, cash application, collections, credit control and related finance processes.
• Proven ability to engage and influence both senior stakeholders and operational teams.
• Experience mapping, documenting and implementing business processes across complex organisations.
• Knowledge of ERP or finance system implementations, including requirements gathering, testing and deployment activities.
• Experience coordinating user acceptance testing, issue resolution and implementation readiness activities.
• Strong project coordination and organisational skills.
• Excellent communication and facilitation skills.
• A collaborative approach with the ability to build relationships across multiple teams and regions.

We’d be particularly interested if you have:

• Experience delivering O2C transformation programmes in an international, multi-entity or professional services environment.
• Experience of ERP rollouts and regional deployments.
• Knowledge of finance shared services environments.
• Experience working with workflow, billing, credit-control or reporting systems.
• Relevant qualifications in finance, project management, change management or process improvement.

Why Join Buro Happold?

At Buro Happold, we believe in creating a better, more sustainable world. You’ll be part of a team that values innovation, collaboration, and excellence. We offer a supportive environment where your contributions make a real difference.

What we Offer You:

• Hybrid working arrangements.
• Attractive salary and benefits package including, private medical insurance, life assurance and income protection.
• Holiday entitlement of 25 days per annum (exclusive of bank holidays) and flexible holiday arrangements.
• 10% car allowance.
• Generous company pension scheme.
• Flexible benefits including cycle scheme, dental insurance, optical cover, travel insurance, season ticket loans, and corporate discounts.
• Enhanced parenthood leave policies.
• 3pm finish on the last Friday of the month.
• Entitlement to two memberships to professional bodies or subscriptions.
• A commitment to your wellbeing through a comprehensive employee assistance programme and wellbeing activities.
• A supportive and inclusive environment that will welcome you through social and outreach activities from the Young Employees Forum to mentoring.

Additional Information

Buro Happold values individual's flexible approaches to working patterns as an important part of the way you work and achieve balance. We welcome applications from those who are seeking flexibility in their careers.

Our exceptional portfolio of projects is the result of the diversity of thought, identities, backgrounds and experiences that shape us. Appreciating each other’s differences is key, we want employees to feel they don’t have to mask elements of their identity to thrive.

We are working to change the lack of representation of marginalised groups in the built environment and are particularly keen to hear from anyone who feels they are underrepresented in the industry. We have much to learn from one another. Embracing difference allows us to develop the most innovative and elegant solutions.