Order Processing Specialist

Gi Group UK; Horsham; On-site; GBP 24,000 - 32,000; Full time

Job summary

GI Group is recruiting an Order Processing Specialist for our client, a world leader in serving science, to process and submit client orders accurately and compliantly.

Reporting to the Order Processing Team Leader, you will manage orders from submission through approval, work across internal systems, and strive to deliver high-quality service in a fast-paced environment.

Qualifications

• GCSE including English and Maths.
• Strong IT skills across multiple systems.
• Experience in data entry and high-volume processing.
• Working knowledge of Excel.
• Strong interpersonal skills, both written and verbal.
• Ability to plan, prioritise and coordinate workload effectively.
• High accuracy with strong attention to detail.
• Comfortable working in a fast-paced environment.

Responsibilities

• Create and approve orders within the Global Project Management (GPM) system, ensuring orders and associated paperwork are accurate and complete.
• Use internal systems confidently to manage order processing from submission through to approval.
• Ensure internal and external customer expectations are consistently met.
• Maintain compliance with all SOPs, policies, processes and Health & Safety requirements (including training and refreshers).
• Work to agreed KPIs.
• Communicate effectively with other departments to support delivery and resolve queries.
• Identify and suggest process improvements to increase efficiency and support business objectives.
• Support ad-hoc tasks as required by your Line Manager.

Skills

GCSE English & Maths

IT skills

Data entry

Excel

Interpersonal skills

Time management

Attention to detail

Fast-paced environment

Education

GCSE or equivalent

Tools

GPM system

Job description

GI Group are recruiting for an Order Processing Specialist for our client who is a world leader in serving science.

Reporting into the Order Processing Team Leader, you will process and submit client orders, ensuring all requirements are captured accurately and that compliance is always maintained. You’ll support order prioritisation and help deliver a high-quality service to both internal and external customers in a fast-paced environment.

Key responsibilities

• Create and approve orders within the Global Project Management (GPM) system, ensuring orders and associated paperwork are accurate and complete.
• Use internal systems confidently to manage order processing from submission through to approval.
• Ensure internal and external customer expectations are consistently met.
• Maintain compliance with all Standard Operating Procedures (SOPs), policies, processes and Health & Safety requirements (including training and refreshers).
• Work to agreed Key Performance Indicators (KPIs).
• Communicate effectively with other departments to support delivery and resolve queries.
• Identify and suggest process improvements to increase efficiency and support business objectives.
• Support ad-hoc tasks as required by your Line Manager.

Required skills & experience

• GCSE (or equivalent) including English and Maths (or equivalent experience/qualification).
• Strong IT skills and confidence working across multiple systems.
• Experience in data entry and high-volume processing.
• Working knowledge of Excel.
• Strong interpersonal skills, both written and verbal.
• Ability to plan, prioritise and coordinate workload effectively.
• High accuracy with strong attention to detail.
• Comfortable working in a fast-paced environment.

Preferred

• Experience working within a GMP (Good Manufacturing Practice) environment
• Experience within an operational environment