Order Manager (Partner) - Hybrid
Zen Internet
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Benefits offered by this job
Job summary
Qualifications
- Experience in Order Management, ideally within an ISP or Managed Services.
- Ability to manage multiple tasks and priorities with high attention to detail.
- Excellent written and verbal communication skills.
Responsibilities
- Manage connectivity orders from initiation through to successful delivery.
- Coordinate with internal teams to ensure smooth order delivery.
- Track order progress and identify risks or potential delays.
Skills
Tools
Job description
We're looking for a proactive and customer-focused Order Manager to join our Order Management Team. In this role, you'll be responsible for managing the end-to-end delivery of our connectivity services, ensuring customer orders are implemented accurately and delivered on time.
You'll work closely with customers, internal teams, and key suppliers to manage orders through every stage of the provisioning journey. This includes coordinating activities, resolving issues, and keeping stakeholders informed with clear and timely updates.
This role would suit someone with strong organisational and analytical skills who enjoys problem solving and delivering a great customer experience. Experience within a telecommunications, ISP, or managed services environment would be highly beneficial.
This salary range for this role is £24,570 to £26,000, depending on experience.
- Manage connectivity orders from initiation through to successful delivery
- Take ownership of multiple orders at different stages of provisioning, ensuring progress stays on track
- Provide a high level of customer service through calls, emails, and live chat, resolving queries and keeping customers updated
- Coordinate with the internal team to ensure smooth order delivery
- Work closely with suppliers to progress orders and meet agreed delivery timescales
- Raise and manage internal and external escalations where required
- Track order progress and proactively identify risks or potential delays
- Identify opportunities to improve processes, systems, or products that enhance the customer experience
- Experience in Order Management, Provisioning, or Service Delivery, ideally within an ISP or Managed Services Provider
- Strong communication skills and the ability to work with both technical and non-technical stakeholders
- Experience working with telecoms suppliers such as BT Openreach and BT Wholesale
- A customer-first mindset with excellent written and verbal communication skills
- Strong organisational skills with the ability to manage multiple tasks and priorities
- Analytical thinking and the ability to troubleshoot issues and find practical solutions
- Ability to work independently while contributing positively to a team environment
- A proactive approach to problem-solving and continuous improvement
- High attention to detail and the ability to work accurately under deadlines
At Zen, your individuality matters. Your gender, race, ethnicity, disability, sexuality, neurodiversity, background, and everything else that makes you who you are - we value it all. We want you to feel seen, respected, and supported from the very start of your journey with us.
Our Values shape how we work and who we are. We celebrate diversity and build strong communities where everyone belongs. We put people and the planet before profit, and we're ambitious about the future, always learning, innovating, and striving to deliver award-winning service. Together, this means you'll find opportunities not just to grow your career, but to make a meaningful impact.
We're always open to conversations about part-time or flexible working, or reasonable adjustments, and we'll support you wherever we can. Please feel comfortable sharing your preferences during the recruitment process.
If you'd like to find out more about what life is like at Zen, take a look at our careers page. Or, if you'd prefer to speak with someone about the role, call us on 01706 902 275 or email , we'd be happy to chat!
Please note that we do not need agency support to fill this role. We have a small, but great, pool of agencies on our PSL and will contact one of those if we need to.
- 2 x Life Assurance Cover, with option to flex upwards
- 25 days Annual leave, rising to 30 days with length of service, with the option to purchase up to 5 more.
- Access to private Medical Healthcare and a Healthcare Cash Plan
- An extra day off for your birthday
- Car salary sacrifice scheme
- Continuous learning and development
- Discounted Mobile plans
- Flexible and Hybrid working
- Free onsite parking
- Internal coaching and mentoring opportunities
- Onsite Contemplation and Prayer room
- Onsite Electric Car Charging points
- Optional flexible critical illness cover
- People-friendly policies
- Recognition awards where we celebrate the most awesome people
- Salary sacrifice Pension- minimum of 3% Employee contributions for a 5% Employer contribution
- Six monthly salary reviews
- Subsidised Nursery fees
- Subsidised Onsite Restaurant
- Superfast Free Reliable Broadband
- Travel Loan and Ride2Work Schemes
- Two days' paid leave per year for voluntary work
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