Order Management Team Leader

DFS Trading Ltd; Doncaster; In loco; GBP 42.000 - 52.000; Tempo pieno

Vantaggi offerti da questo lavoro

23 days holiday

Annual Bonus

Enhanced parental leave

Health cash plan

Employee Assistance Programme

Pension with company contributions

Life assurance

Sharesave scheme

Learning Hub access

Leadership development and apprentices

Cycle to Work scheme

EV salary sacrifice

Volunteer day

Descrizione del lavoro

DFS Group in the United Kingdom is seeking an Order Management Team Leader to lead a specialists team overseeing financial transactions, balances and refunds while ensuring adherence to policies. You will drive IFC settlements, month-end close, and standardisation across brands with Finance, Financial Services and Audit as key partners.

You will develop the team, manage resources, and provide regular reporting to stakeholders, ensuring accuracy and timely delivery of services and continuous

Competenze

• Leadership and team development, including 1:1s and team meetings.
• Proficient in G Suite and data presentation for activities.
• Experience resolving queries and producing regular stakeholder reports.
• Experience with payment and banking platforms advantageous.
• Strong track record of process improvement and supporting new technologies.
• Broad understanding of financial controls and compliance.

Mansioni

• Lead, coach and develop the team to build capability and meet priorities.
• Allocate resources to ensure tasks, priorities and deadlines are met.
• Review and report aging on customer balances and ensure procedures are followed.
• Oversee customer refunds to ensure accuracy and timeliness.
• Manage IFC settlement process across the group and address issues.
• Coordinate month-end close activities and drive standardisation across brands.
• Monitor SLAs and KPIs and report performance.
• Foster a culture of accountability, collaboration and continuous improvement.
• Engage with Finance, Financial Services, Audit and other internal teams.

Conoscenze

Leadership

Team management

Data analysis

G Suite

Reporting

Stakeholder management

Financial controls

Payment platforms

Process improvement

Communication

Descrizione del lavoro

At DFS Group, we’re proud to help people create spaces they love to live in. We’re home to DFS, Sofology, and The Sofa Delivery Company: three brands with their own personalities, brought together by a shared mission.

Behind our brands is a passionate Group team. From Finance and Technology to People, Marketing and Supply Chain, our Group functions power everything we do. They create the foundations that allow our brands to thrive, innovate and grow.

Whether you’re supporting our brands or serving our customers, the mindset that connects us means we expect more of ourselves and each other. It means every customer is our favourite, every voice is valued, and every interaction is one we’re proud of.

When you’re part of a community that shares your way of thinking, the wins feel bigger. The effort feels worth it. It’s a place where people stay because they feel valued, and find room to grow because they’re challenged.

About the role

As the Order Management Team Leader, you will lead, coach, and develop a team of specialists to oversee financial transactions, customer order balances, and refund processes while ensuring compliance with established business policies.

You will manage group IFC settlements and month-end close activities, monitor SLAs and KPIs, and drive process standardisation across brands to foster a culture of accountability and continuous improvement. Additionally, you will serve as the main point of contact for internal stakeholders in Finance, Financial Services, and Audit, ensuring strong collaborative relationships and standard service delivery

What you’ll be responsible for

Leading, training, and upskilling the team to build capability, improve technical knowledge, and support Personal development plans (PDP’s). Allocate resources effectively to ensure key tasks, operational priorities, and deadlines are achieved.

Reviewing and reporting including aging on customer balances to ensure the team and business are following agreed procedures

Overseing the customer refund process to ensure we are working effectively and accurately

Managing the IFC settlement process across the group, ensuring any issues are flagged to relevant parties in a timely manner and action is being taken

Managing relevant month end close activitiesDrive standardisation - identify changes to process to align brands and remove ‘brand separation of the team and process

Monitoring , reviewing and reporting on service level agreements (SLAs) and key performance indicators (KPIs)

Leading and driving within the team the culture of accountability, collaboration, and continuous improvement

Identifying growth opportunities, assessing performance, and actively participating in professional development initiatives.

Acting as a key point of contact for internal stakeholders, building strong, effective relationships with Finance, Financial Services, Audit and other internal teams

We’re looking for someone who has

Leadership and development of a team including running effective 1;1’s, team meeting and performance discussions

Proficient in G suite and ability to prepare and present data to support activities

Experienced in resolving queries and producing regular reporting to update stakeholders

Experience of payment and banking platforms advantageous

Strong demonstrable experience of process improvement and supporting new technologies and/or system changes

Broad understanding of financial controls and compliance

Room to grow

Everyone at DFS Group begins with a structured induction designed to help you understand our brands, our culture and how we work together.

From day one, you will have access to our online Learning Hub, filled with digital courses, tools and resources to support your development.

For leaders, we offer virtual workshops focused on building confident, capable leadership. We also run skills-based workshops to strengthen core capabilities across the business.

Colleagues can also undertake nationally recognised qualifications through our apprenticeship programmes, giving you the opportunity to gain external accreditation while you grow your career with us.

We believe great work deserves great support. That’s why we offer benefits that help you grow, feel looked after, and enjoy life beyond work. Here’s what we have to offer:

23 days holiday, plus the option to buy up to 5 more

Annual Bonus

Enhanced parental leave

Health cash plan from £1 a month, with everyday cashback

Employee Assistance Programme for support when you need it

Extras like flu vouchers, menopause support and health check

Pension with company contributions

Life assurance for peace of mind

Sharesave scheme to save each month and invest in our future

Structured induction from day one

Access to our Learning Hub and skills workshops

Leadership development and apprenticeship programmes

30% colleague discount, plus 15% for friends and family, three times a year

Discounts and cashback at hundreds of retailers

SmartTech scheme to buy tech up to £1,000

Cycle to Work scheme for bikes and accessories up to £1,500 through salary sacrifice

Electric vehicle lease scheme with Octopus to help you save and reduce your impact

One paid volunteering day each year

Equal opportunities

We’re proud to be an equal opportunities employer, committed to building a workplace that reflects the communities we serve and makes room for different backgrounds, perspectives and experiences.

We turn that commitment into action through colleague networks, trusted partnerships and recognised accessibility initiatives such as the Hidden Disabilities Sunflower.

If your experience does not quite match every part of the role, we’d still love to hear from you.