Order Management Team Leader

DFS; South Yorkshire; Sur place; GBP 42 000 - 62 000; Plein temps

Avantages offerts par ce poste

Annual Bonus

Pension

Life Assurance

Cycle to Work

Health cash plan

Résumé du poste

DFS is recruiting for an Order Management Team Leader in Doncaster. You will head a team responsible for financial transactions, customer balances and refunds, while ensuring compliance and service delivery across brands.

You will drive month-end activities, monitor KPIs, and collaborate with Finance, Financial Services and Audit to improve processes and controls. A strong leadership background and experience in sales ledger are essential.

Qualifications

• Leadership experience of a team including 1:1s and performance reviews.
• Experience with sales ledger processes and month-end close.
• Strong ability to prepare and present data to stakeholders.
• Experience resolving queries and producing regular reporting to stakeholders.
• Experience with payment and banking platforms is advantageous.
• Solid understanding of financial controls and compliance.

Responsabilités

• Lead, coach and develop a team of specialists overseeing financial transactions, customer balances and refunds.
• Manage group IFC settlements and month-end close activities.
• Monitor SLAs and KPIs; drive standardisation across brands and continuous improvement.
• Be the main point of contact for internal stakeholders in Finance, Financial Services and Audit.
• Review aging on customer balances and ensure procedures are followed.
• Oversee customer refunds and ensure accurate processing.
• Allocate resources to meet tasks, priorities and deadlines.

Connaissances

Leadership

Sales ledger

Data presentation

Stakeholder reporting

Process improvement

Payment platforms

Outils

G Suite

Description du poste

Job Type: Permanent Job Sector: Accounting Region: Yorkshire Location: Doncaster Salary Description: Competitive salary based on skills and experience

About usAt DFS Group, we’re proud to help people create spaces they love to live in. We’re home to DFS, Sofology, and The Sofa Delivery Company: three brands with their own personalities, brought together by a shared mission.Behind our brands is a passionate Group team. From Finance and Technology to People, Marketing and Supply Chain, our Group functions power everything we do. They create the foundations that allow our brands to thrive, innovate and grow.Whether you’re supporting our brands or serving our customers, the mindset that connects us means we expect more of ourselves and each other. It means every customer is our favourite, every voice is valued, and every interaction is one we’re proud of.When you’re part of a community that shares your way of thinking, the wins feel bigger. The effort feels worth it. It’s a place where people stay because they feel valued, and find room to grow because they’re challenged.About the roleAs the Order Management Team Leader, you will lead, coach, and develop a team of specialists to oversee financial transactions, customer order balances, and refund processes while ensuring compliance with established business policies.You will manage group IFC settlements and month-end close activities, monitor SLAs and KPIs, and drive process standardisation across brands to foster a culture of accountability and continuous improvement. Additionally, you will serve as the main point of contact for internal stakeholders in Finance, Financial Services, and Audit, ensuring strong collaborative relationships and standard service delivery What you’ll be responsible forLeading, training, and upskilling the team to build capability, improve technical knowledge, and support Personal development plans (PDP’s). Allocate resources effectively to ensure key tasks, operational priorities, and deadlines are achieved.Reviewing and reporting including aging on customer balances to ensure the team and business are following agreed procedures Overseening the customer refund process to ensure we are working effectively and accuratelyManaging the IFC settlement process across the group, ensuring any issues are flagged to relevant parties in a timely manner and action is being taken Managing relevant month end close activitiesDrive standardisation - identify changes to process to align brands and remove ‘brand separation of the team and process Monitoring , reviewing and reporting on service level agreements (SLAs) and key performance indicators (KPIs)Leading and driving within the team the culture of accountability, collaboration, and continuous improvementIdentifying growth opportunities, assessing performance, and actively participating in professional development initiatives.Acting as a key point of contact for internal stakeholders, building strong, effective relationships with Finance, Financial Services, Audit and other internal teams We’re looking for someone who hasSales ledger experience requiredLeadership and development of a team including running effective 1;1’s, team meeting and performance discussions Proficient in G suite and ability to prepare and present data to support activitiesExperienced in resolving queries and producing regular reporting to update stakeholdersExperience of payment and banking platforms advantageousStrong demonstrable experience of process improvement and supporting new technologies and/or system changesBroad understanding of financial controls and complianceDon't let it discourage you if you don't have all of this experience, it's a guideline that will help you hit the ground running. If the role sounds like it would be a great fit for you and you'reconfident that it suits you, we'd love you to apply.Room to growEveryone at DFS Group begins with a structured induction designed to help you understand our brands, our culture and how we work together.From day one, you will have access to our online Learning Hub, filled with digital courses, tools and resources to support your development.For leaders, we offer virtual workshops focused on building confident, capable leadership. We also run skills-based workshops to strengthen core capabilities across the business.Colleagues can also undertake nationally recognised qualifications through our apprenticeship programmes, giving you the opportunity to gain external accreditation while you grow your career with us.Our DFS Group benefitsWe believe great work deserves great support. That’s why we offer benefits that help you grow, feel looked after, and enjoy life beyond work. Here’s what we have to offer:23 days holiday, plus the option to buy up to 5 moreAnnual BonusEnhanced parental leaveHealth cash plan from £1 a month, with everyday cashbackEmployee Assistance Programme for support when you need itExtras like flu vouchers, menopause support and health checkPension with company contributionsLife assurance for peace of mindSharesave scheme to save each month and invest in our futureStructured induction from day oneAccess to our Learning Hub and skills workshopsLeadership development and apprenticeship programmes30% colleague discount, plus 15% for friends and family, three times a yearDiscounts and cashback at hundreds of retailersSmartTech scheme to buy tech up to £1,000Cycle to Work scheme for bikes and accessories up to £1,500 through salary sacrificeElectric vehicle lease scheme with Octopus to help you save and reduce your impactOne paid volunteering day each yearEqual opportunitiesWe’re proud to be an equal opportunities employer, committed to building a workplace that reflects the communities we serve and makes room for different backgrounds, perspectives and experiences.We turn that commitment into action through colleague networks, trusted partnerships and recognised accessibility initiatives such as the Hidden Disabilities Sunflower.If your experience does not quite match every part of the role, we’d still love to hear from you.If you need any adjustments or additional support during the application process, please contact our Talent Team at [e-mail] and we will be happy to help.