Order Management Associate

Primal Strength Ltd.; Paisley; Hybrid; GBP 14,000 - 21,000; Part time

Benefits offered by this job

Afternoon hours

Hands-on experience in fast-paced team

Full training on systems and processes

Job summary

Primal Strength Ltd. in Paisley is seeking an Order Management Associate for a 6-month period to manage day-to-day order processing and customer communications. You will coordinate palletised deliveries, enter data accurately, and support the team during peak periods.

The role emphasises strong admin skills, Excel/Outlook use, and a proactive approach to prioritising a busy workload while maintaining high service levels.

Qualifications

• > Experience in an admin, order processing, warehouse or customer service role.
• > Strong attention to detail and accurate data entry.
• > Confident using computers, including Excel and Outlook.
• > Able to manage a busy workload and prioritise when things change quickly.
• > Confident speaking with customers by phone and email.
• > Available Monday to Friday, 1pm to 5pm, for the full 6 months.

Responsibilities

• Contact customers via phone and email to book in for palletised deliveries.
• Key pallet deliveries onto different courier platforms.
• Process customer orders through to dispatch, within daily service cut-offs.
• Support the team with general admin during high volume and staff absence.

Skills

Admin experience/order processing

Data entry

Excel

Outlook

Customer service

Communication

Tools

Brightpearl

Clarus

Job description

About the role

Primal Strength designs and supplies commercial gym equipment to gyms, clubs and businesses in the UK and around the world. Our Paisley site is where orders are booked in, packed and dispatched, from single items to full gym fit-outs for international key accounts.

We're looking for an organised, detail-focused Order Management Associate to join our small team for 6 months reporting to the OM supervisor, covering our busiest period of the year. You'll own the day-to-day processing that keeps orders moving: contacting customers to book in palletised deliveries, keying them onto our courier platforms and processing orders accurately and on time.

This is a great role for someone who likes getting through a busy workload, enjoys systems and data, and wants hands-on experience in operations and logistics.

What you'll do

• Contact customers via phone and email to book in for palletised deliveries
• Key pallet deliveries onto different courier platforms
• Process customer orders through to dispatch, within daily service cut-offs
• Support the team with general admin during high volume and staff absence

What we're looking for

Essential

• Experience in an admin, order processing, warehouse or customer service role
• Strong attention to detail and accurate data entry
• Confident using computers, including Excel and Outlook
• Able to manage a busy workload and prioritise when things change quickly
• Confident speaking with customers by phone and email
• Available Monday to Friday, 1pm to 5pm, for the full 6 months

Nice to have

• Experience with courier booking platforms or an ERP system, such as Brightpearl or Clarus
• Knowledge of logistics, carriers or international shipping paperwork

What we offer

• Afternoon hours that fit around other commitments
• Hands-on experience in a fast-paced operations team
• Full training on our systems and processes

Closing date: 2 November 2026

Primal Strength is an equal opportunities employer and welcomes applications from all backgrounds. If you need any adjustments during the application process, let us know.