Order Management Analyst - French Speaker

SC Johnson; Guildford; Hybrid; GBP 30,000 - 42,000; Full time

Benefits offered by this job

Flexible hours

33 days leave

Profit sharing

Pension

Life cover & Health Insurance

Shuttle bus

Cycle to Work

EV Charging

Free parking

Gym facilities

Job summary

SC Johnson Ltd is seeking an Order Management Analyst (French Speaker) to join the EMEA Shared Service Centre in Frimley, Surrey. The role covers all aspects of order management for French markets, liaising with sales, planning, and logistics to ensure on-time delivery and accurate master data in SAP.

You will participate in stock planning, promotions, and customer fulfilment initiatives, with a hybrid work option (1 day from home) and a generous benefits package.

Qualifications

• Fluent in English and French, written and verbal.
• Graduate caliber.
• Supply Chain Experience or understanding of end-to-end Supply Chain (desirable).
• Previous experience in customer services and order management (desirable).
• Intermediate level in Word, Excel, and Outlook.
• Knowledge of Lean methodology & tools an advantage (desirable).

Responsibilities

• To leverage communication and influencing skills in relation to order management, to maximize the customer case fill (and on-time delivery if appropriate) in line with departmental and customer targets.
• To work closely with other members of the customer Fulfilment team, as well as the Associate Manager, to provide outstanding service to all customers.
• To maximize collaborative ways of working with trade customers through analysis; to communicate recommendations to benefit the business and to build strong collaborative relationships with our partners in the local business to drive commercial and supply chain initiatives.
• To professionally manage stock allocations in line with local sales & supply chain teams' expectations in low or out of stock situations.
• To ensure the effective management of new product listings and delists into customers through liaison with the local sales & logistics service providers.
• Supported by promotional grids, to work closely with local sales teams and customers to ensure the professional management of customer promotions/other trade events.
• Ensure the accurate and smooth processing of customer orders and master data (Customer & Material Data) in SAP.
• To deliver ongoing effectiveness improvements to the order management activity using LEAN Tools and Methodologies.

Skills

English

French

Supply chain

Order management

Lean

Education

Graduate calibre

Tools

Word

Excel

Outlook

Job description

Order Management Analyst - French Speaker

2026-09-10T00:00:00

Guildford

Surrey

GB

GU1 4

Any

2026-12-09T21:07:35.39

Here at SC Johnson Ltd, we have an opportunity for an Order Management Analyst - French Speaker to join our team based in Frimley. You will join us on a full-time, permanent basis in return for a competitive salary.

Function: Shared Service Centre - Customer Fulfillment

Location: Frimley, Surrey

Please note this role is not eligible for relocation. This role is eligible to work 1 day from home.

SC Johnson has been leading with purpose for 140 years, building high-quality products and iconic brands found in homes, schools, and businesses in virtually every country worldwide - including OFF!®, Raid®, Glade®, Windex®, Scrubbing Bubbles®, Ziploc®, Mrs. Meyer’s Clean Day®, method®, Autan®, Baygon®, Mr Muscle®, Duck®, Lysoform®, and more. The 13,000 people of our global, fifth-generation family company are committed to making the world a better place today and for future generations.

About the Order Management Analyst - French Speaker role

As part of the EMEA Shared Service Centre, you'll provide outstanding service for all aspects of service for customers in our French markets (retailers) and for the SCJ sales team for which you're responsible. As well as this, you'll attend supply chain meetings, manage stock allocations, ensure accurate processing of all orders, and liaise with internal stakeholders and work closely with the team to plan and organize every detail of the customer fulfilment journey.

About the function

The Customer Supply Chain function is made up of 5 multilingual teams who support our commercial businesses across the EMEA region with making sure our products are delivered on time in full, to our customers.

What's in it for you?

• Flexible starting and finishing times + 4.5 day working week
• 33 days annual leave including public holidays due to supporting European countries
• Profit Share, Pension, Life cover & Health Insurance
• Shuttle bus from local train stations, Cycle to Work Scheme, EV Charging, Free parking
• Newly revamped Gym with free classes and NEW Spin Studio!

Key responsibilities of our Order Management Analyst - French Speaker:

• To leverage communication and influencing skills in relation to order management, to maximize the customer case fill (and on-time delivery if appropriate) in line with departmental and customer targets.
• To work closely with other members of the customer Fulfilment team, as well as the Associate Manager, to provide outstanding service to all customers.
• To maximize collaborative ways of working with trade customers through analysis; to communicate recommendations to benefit the business and to build strong collaborative relationships with our partners in the local business to drive commercial and supply chain initiatives.
• To professionally manage stock allocations in line with local sales & supply chain teams' expectations in low or out of stock situations.
• To ensure the effective management of new product listings and delists into customers through liaison with the local sales & logistics service providers.
• Supported by promotional grids, to work closely with local sales teams and customers to ensure the professional management of customer promotions/other trade events.
• Ensure the accurate and smooth processing of customer orders and master data (Customer & Material Data) in SAP.
• To deliver ongoing effectiveness improvements to the order management activity using LEAN Tools and Methodologies.

What we're looking for in our Order Management Analyst - French Speaker:

Experience you'll bring:

• Fluent in English and French, written and verbal
• Should be of graduate caliber
• Supply Chain Experience or understanding of end-to-end Supply Chain (desirable)
• Previous experience in customer services and order management (desirable)
• Intermediate level in Word, Excel, and Outlook
• Knowledge of Lean methodology & tools an advantage (desirable)

Behaviours you'll need:

• Ability to work under pressure and excellent attention to detail
• Ability to establish collaborative and trusting business relationships, through professional, proactive interactions
• Good team player and must show flexibility/adaptability
• Mindset to seek continuous improvement
• Strong communication and influencing Skills

  Inclusion & Diversity

  We're a global business, with people from every culture, ethnicity, race, religion, gender identity, sexual orientation, age, and ability. We recognize the breadth of human experience, and we work to celebrate it. It is our goal to build a diverse, inclusive, and supportive work environment where all people can thrive. We're committed to ongoing efforts that help us attract, hire, and retain diverse talent who want to build a positive, inclusive environment.