French-Speaking Order Management Specialist

SC Johnson; Guildford; Hybrid; GBP 30,000 - 42,000; Full time

Benefits offered by this job

Flexible hours

33 days leave

Profit sharing

Pension

Life cover & Health Insurance

Shuttle bus

Cycle to Work

EV Charging

Free parking

Gym facilities

Job summary

SC Johnson Ltd is seeking an Order Management Analyst (French Speaker) to join the EMEA Shared Service Centre in Frimley, Surrey. The role covers all aspects of order management for French markets, liaising with sales, planning, and logistics to ensure on-time delivery and accurate master data in SAP.

You will participate in stock planning, promotions, and customer fulfilment initiatives, with a hybrid work option (1 day from home) and a generous benefits package.

Qualifications

• Fluent in English and French, written and verbal.
• Graduate caliber.
• Supply Chain Experience or understanding of end-to-end Supply Chain (desirable).
• Previous experience in customer services and order management (desirable).
• Intermediate level in Word, Excel, and Outlook.
• Knowledge of Lean methodology & tools an advantage (desirable).

Responsibilities

• To leverage communication and influencing skills in relation to order management, to maximize the customer case fill (and on-time delivery if appropriate) in line with departmental and customer targets.
• To work closely with other members of the customer Fulfilment team, as well as the Associate Manager, to provide outstanding service to all customers.
• To maximize collaborative ways of working with trade customers through analysis; to communicate recommendations to benefit the business and to build strong collaborative relationships with our partners in the local business to drive commercial and supply chain initiatives.
• To professionally manage stock allocations in line with local sales & supply chain teams' expectations in low or out of stock situations.
• To ensure the effective management of new product listings and delists into customers through liaison with the local sales & logistics service providers.
• Supported by promotional grids, to work closely with local sales teams and customers to ensure the professional management of customer promotions/other trade events.
• Ensure the accurate and smooth processing of customer orders and master data (Customer & Material Data) in SAP.
• To deliver ongoing effectiveness improvements to the order management activity using LEAN Tools and Methodologies.

Skills

English

French

Supply chain

Order management

Lean

Education

Graduate calibre

Tools

Word

Excel

Outlook

Job description

SC Johnson Ltd is seeking an Order Management Analyst (French Speaker) to join the EMEA Shared Service Centre in Frimley, Surrey. The role covers all aspects of order management for French markets, liaising with sales, planning, and logistics to ensure on-time delivery and accurate master data in SAP.

You will participate in stock planning, promotions, and customer fulfilment initiatives, with a hybrid work option (1 day from home) and a generous benefits package.