Order Intake Lead: Operations & Process Improvement

EOS; Banbridge; On-site; GBP 42,000 - 62,000; Full time

Job summary

EOS IT Solutions in the United Kingdom seeks an Order Intake Lead to oversee the end-to-end order intake process, ensuring accuracy, efficiency and policy compliance across customer transactions.

You will lead a team of associates, providing guidance to maintain high service standards, drive operational excellence and deliver consistent customer experiences. Strong leadership, attention to detail and collaborative skills are essential for success in this role.

Qualifications

• Proven experience in order management or a similar operational leadership role.
• Strong organisational skills with exceptional attention to detail.
• Excellent communication and problem-solving skills.

Responsibilities

• Lead and manage the Order Intake team, ensuring smooth day-to-day operations.
• Oversee the processing of sales orders and customer purchase orders, ensuring accuracy and timeliness.
• Validate data accuracy in quotations, orders, and invoices.
• Act as an escalation point for customer inquiries and resolve issues promptly.
• Monitor team performance and provide coaching and development opportunities.
• Collaborate with internal teams to improve processes and enhance customer experience.
• Maintain and update sales and customer records, ensuring compliance with company standards.
• Analyse order intake metrics and report on performance to senior management.
• Drive continuous improvement initiatives within the order intake function.
• Ensure adherence to company policies and procedures across all activities.

Skills

Leadership

Order management

Attention to detail

Communication

Data-driven

Education

Business-related degree (desirable)

Tools

Microsoft Office

Job description

EOS IT Solutions in the United Kingdom seeks an Order Intake Lead to oversee the end-to-end order intake process, ensuring accuracy, efficiency and policy compliance across customer transactions.

You will lead a team of associates, providing guidance to maintain high service standards, drive operational excellence and deliver consistent customer experiences. Strong leadership, attention to detail and collaborative skills are essential for success in this role.