Order Intake Lead: Team & Process Excellence

EOS IT Solutions; Banbridge; On-site; GBP 35,000 - 50,000; Full time

Job summary

EOS IT Solutions in Banbridge, Northern Ireland is seeking an experienced Order Intake Lead to oversee the order intake process. You will manage a team, ensuring accuracy and compliance in all customer transactions. The ideal candidate has proven experience in order management, strong organisational skills, and proficiency in Microsoft Excel. This role involves leading a team, collaborating internally to improve processes, and ensuring high customer service standards are met.

Qualifications

• Proven experience in order management or a similar operational leadership role.
• Strong organisational skills with exceptional attention to detail.
• Proficiency in Microsoft Office tools, particularly Excel.
• Ability to lead and motivate a team in a fast-paced environment.
• Excellent communication and problem-solving skills.
• Competence in working with data and metrics to drive performance.
• A business-related degree is desirable but not essential.

Responsibilities

• Lead and manage the Order Intake team, ensuring smooth day-to-day operations.
• Oversee the processing of sales orders and customer purchase orders, ensuring accuracy and timeliness.
• Validate data accuracy in quotations, orders, and invoices.
• Act as an escalation point for customer inquiries and resolve issues promptly.
• Monitor team performance and provide coaching and development opportunities.
• Collaborate with internal teams to improve processes and enhance customer experience.
• Analyse order intake metrics and report on performance to senior management.

Skills

Organisational skills

Attention to detail

Team leadership

Communication skills

Problem-solving skills

Data analysis

Education

Business-related degree

Tools

Microsoft Excel

Job description

EOS IT Solutions in Banbridge, Northern Ireland is seeking an experienced Order Intake Lead to oversee the order intake process. You will manage a team, ensuring accuracy and compliance in all customer transactions. The ideal candidate has proven experience in order management, strong organisational skills, and proficiency in Microsoft Excel. This role involves leading a team, collaborating internally to improve processes, and ensuring high customer service standards are met.