Order Handling & Shipping Specialist

Vero HR; Milton Ernest; On-site; GBP 22,000 - 30,000; Full time

Benefits offered by this job

Company pension

Free on-site parking

Job summary

Vero HR is seeking an Order Handling & Shipping Specialist to join a growing manufacturing business. You will own customer orders from receipt to dispatch, coordinating with couriers and internal teams to ensure accurate, on-time shipments and a professional customer experience.

You will liaise across Production, Finance, Quality and Operations, maintaining records, resolving queries, and contributing to continuous improvement of order processing, logistics and service.

Qualifications

• Experience in order processing, sales admin, shipping or despatch.
• Experience coordinating orders from receipt to fulfilment.
• Strong organisational skills and attention to detail.
• Proficient with business systems and spreadsheets.
• Excellent communication with customers and suppliers.

Responsibilities

• Receive and process customer orders, ensuring accuracy.
• Maintain orders and records in company systems.
• Check stock availability and coordinate with internal teams.
• Monitor orders through to delivery and meet commitments.
• Provide shipping updates and tracking information to customers.
• Coordinate domestic and international shipments with couriers.
• Prepare shipping documents (invoices, packing lists, export paperwork).
• Investigate delays or discrepancies with providers.
• Maintain documentation for orders, shipments and VAT invoices.
• Support stock checks and discrepancy investigations.
• Liaise with Finance regarding invoicing and charges.
• Provide admin support to the MD and the wider business.
• Support ISO 13485:2016 QA practices.
• Contribute to process improvements in order processing and logistics.

Skills

Order processing

Shipping coordination

Customer service

Attention to detail

Tools

MRP systems

ERP systems

Job description

About the opportunity

We are looking for a proactive and highly organised Order Handling & Shipping Specialist to join a growing manufacturing business specialising in regulated, high-quality products.

This is a varied and hands-on role where you will take ownership of customer orders from receipt through to dispatch, ensuring products are shipped accurately, efficiently, and on time. You'll be the key link between customers, couriers, freight providers, suppliers, and internal teams, helping to ensure a smooth and professional customer experience throughout the order fulfilment process.

Working closely with colleagues across Production, Finance, Quality, and Operations, you'll play an important role in coordinating shipments, maintaining accurate records, resolving delivery queries, and helping improve processes as the business continues to grow.

This is an excellent opportunity for someone who enjoys a fast-paced environment, thrives on organisation, and takes pride in delivering exceptional service and operational accuracy.

Key Responsibilities

• Receive, review, and process incoming customer orders, ensuring all information is accurate and complete.
• Maintain customer orders and records within company systems.
• Check stock availability and coordinate fulfilment requirements with internal teams.
• Monitor customer orders through to completion, ensuring delivery commitments are achieved.
• Communicate with customers regarding order confirmations, delivery updates, tracking information, and any queries.
• Coordinate domestic and international shipments with couriers, freight forwarders, and logistics providers.
• Obtain and compare shipping quotations where required.
• Prepare and process shipping documentation including commercial invoices, packing lists, delivery notes, and export paperwork.
• Investigate shipment delays, losses, or discrepancies and work with providers to resolve issues.
• Maintain organised records relating to customer orders, shipments, deliveries, and associated documentation.
• Support stock control activities including stock checks, allocations, and discrepancy investigations.
• Liaise with Finance regarding invoicing, shipping charges, and VAT-related documentation.
• Provide general administrative support to the Managing Director and wider business as required.
• Support compliance with the company's ISO 13485:2016 Quality Management System.
• Contribute to continuous improvement initiatives across order processing, logistics, and customer service activities

Who we are looking for

• Previous experience within order processing, sales administration, shipping, logistics, despatch, or a similar administrative role.
• Experience coordinating customer orders from receipt through to fulfilment and delivery.
• Strong organisational skills with excellent attention to detail.
• Confident using business systems, spreadsheets, and IT applications to maintain accurate records.
• Excellent communication skills and the confidence to build relationships with customers, couriers, suppliers, and colleagues.
• Experience arranging shipments and dealing with logistics providers.
• Good understanding of commercial invoices, packing lists, delivery notes, and shipping documentation.
• A proactive, customer-focused approach with the ability to solve problems and manage competing priorities.
• Comfortable working independently whilst supporting a wider team.
• Experience within a manufacturing environment would be advantageous.
• Familiarity with MRP, ERP, or stock control systems would be beneficial.
• Experience with international shipments, customs processes, export paperwork, or VAT documentation would be highly desirable.
• Knowledge of ISO 13485:2016 or other quality management systems would be advantageous.

Why you will love working here

• Working hours of 8:30am - 4:30pm with flexibility.
• Play a key role in a growing manufacturing business where your contribution truly makes a difference.
• Take ownership of customer order processing and shipping coordination activities.
• Enjoy a varied role spanning customer service, logistics, stock coordination, administration, and operations.
• Be part of a friendly, collaborative team where your ideas and initiative are valued.
• Develop your skills and career as the business continues to grow.
• Company pension.
• Free on-site parking.