Order_Fulfilment_Coordinator_(Dublin_Sales)

Ideal Standard; United Kingdom; Remote; EUR 30,000 - 42,000; Full time

Job summary

Ideal Standard in Dublin is seeking an Order Fulfilment Coordinator to manage the full order lifecycle, from scheduling through delivery, ensuring accurate data entry and timely updates.

You will act as the main contact for customers, resolve product, service and pricing queries, and collaborate with sales and supply chain to drive growth and maintain high OTIF performance.

Qualifications

• 2+ years in a fast-paced customer service, order management or logistics role.
• End-to-end order fulfilment experience.
• Excellent verbal and written communication.
• Meticulous attention to detail and data entry accuracy.
• Proficiency with CRM (Salesforce) and ERP (SAP).
• Advanced MS Office skills and collaboration.

Responsibilities

• Cultivate and maintain relationships with assigned customers within territory management to ensure exceptional service.
• Manage merchant-awarded projects from inception to delivery; track progress, ensure scheduling accuracy, contract compliance and proactive risk mitigation.
• Progress orders from award through invoicing with accurate system entries.
• Identify cross-sell and up-sell opportunities; collaborate with sales to drive revenue growth.
• Collaborate with Forecasting, Supply Chain, Warehouse & Logistics, and other departments to ensure seamless order fulfilment and customer service.
• Address and resolve customer inquiries, issues, and complaints with professionalism and efficiency.
• Monitor KPIs such as response times, quality audits, and OTIF to drive continuous improvement.

Skills

Customer service

Order management

CRM systems

ERP systems

Microsoft Office

Communication skills

Data accuracy

Problem solving

Tools

Salesforce

SAP

Job description

**Job Title:** Order Fulfilment Coordinator**Reports To:** Order Fulfilment Team Leader**Job Overview**As an **Order Fulfilment Coordinator**, reporting to the Order Fulfilment Team Leader, you will be a vital link in our commitment to delivering an unparalleled customer experience, reinforcing our reputation as a global market leader. Your expertise will ensure meticulous and proactive management of the entire order lifecycle, from contract scheduling and order progression through to successful delivery. You will serve as a primary point of contact for our customers, adeptly resolving product, service, and pricing inquiries, and providing timely, accurate information to foster strong customer satisfaction, loyalty, and retention. This pivotal role is essential in cultivating a proactive customer service culture that directly drives growth across our sales and supply chain processes.**Responsibilities, Accountabilities and Duties*** **Cultivate and maintain** strong, lasting relationships with assigned customers, acting as their primary point of contact within a territory management model to ensure exceptional service delivery.* **Manage** merchant-awarded projects from inception to successful delivery, meticulously tracking progress, ensuring accurate scheduling, upholding contract compliance, proactively mitigating risks, and maintaining transparent, regular communication.* **Progress and manage** customer orders accurately and efficiently from award through to receipt and invoicing, ensuring all details are correctly captured in our systems.* **Proactively identify and pursue** opportunities for cross-selling and up-selling, focussing on opportunities to bridge supply gaps, partnering closely with sales teams tracking projects to drive revenue growth.* **Foster** strong collaborative relationships with internal departments including Forecasting, Supply Chain, Warehouse & Logistics, Shared Service Centres, Estimating, Sales, Quality Assurance, and After Sales, to ensure seamless customer service and efficient order fulfilment.* **Address and resolve** customer inquiries, issues, and complaints regarding products, services, pricing, and deliveries with professionalism and efficiency.* **Monitor and report** on key performance indicators (KPIs) such as response times, quality audit results, and On-Time, In-Full (OTIF) delivery, striving for continuous improvement.* **Embody** Villeroy & Boch's core values of Focus, Accountability, and Consumer Centricity in all interactions and operations.**Skills*** **Proven experience** (ideally, 2+ years) in a fast-paced customer service, order management, or logistics role, ideally within a B2B environment.* **Solid understanding** and practical experience with end-to-end order fulfilment, tender management, and supply chain processes.* **Exceptional communication skills**, both verbal and written, with the ability to convey complex information clearly and professionally to diverse audiences.* **Meticulous attention to detail** and a high standard of accuracy, particularly in data entry, analysis and documentation.* **Strong problem-solving abilities** and a proactive approach to addressing and resolving customer inquiries and issues.* **Highly self-motivated, disciplined, and adaptable**, with the ability to manage multiple priorities effectively and work autonomously.* **Customer-centric mindset** with a passion for delivering outstanding service and building strong customer relationships.* **Proficiency** in CRM systems (e.g., Salesforce) and ERP systems (e.g., SAP).* **Advanced proficiency** in Microsoft Office Suite (Outlook, Excel, Word) and collaboration tools (e.g., Microsoft Teams).* **Ability to quickly acquire and apply** comprehensive product knowledge and technical understanding relevant to our industry.