Order Entry - Customer Service

Brady; Banbury; On-site; GBP 21,000 - 30,000; Full time

Benefits offered by this job

Career Growth

Empowering Culture

Competitive Compensation

State-of-the-art office facilities

Job summary

Seton UK, a Brady company, is seeking a Customer Service - Order Entry professional to handle orders and inquiries with accuracy and speed, across websites and email channels. You will learn products and use our systems to ensure data integrity and timely responses.

In this role you will promote Seton products, process orders, identify upsell opportunities with the Quotes & Solutions team, and support other contact centre functions while driving KPI targets and delivering excellent service to

Qualifications

• Operational experience in a busy customer service or contact centre.
• Proficient with MS Office (Word, Excel, PowerPoint).
• SAP knowledge and experience with email management systems preferred; training provided.

Responsibilities

• Manage incoming customer contacts via websites and email using Freshdesk.
• Work to the highest level of accuracy to keep KPI targets in sight.
• Promote Seton products and services to exceed customer requirements and maximise sales.
• Process orders and identify up-sell / cross-sell opportunities with the Quotes & Solutions team.
• Verify and correct customer master data in business systems to support data accuracy goals.
• Build knowledge of the business to identify new opportunities.
• Deliver high standards to improve Customer Lifetime Value and Net Promoter Score.
• Provide backup and support for other Contact Centre roles as required.
• Aim for KPI achievement at individual, team and business levels, and represent Seton UK professionally.

Skills

Customer service

Data accuracy

MS Office

SAP knowledge

Email management

Tools

Freshdesk

MS Office

SAP

Job description

The Customer Service - Order Entry will consistently provide a first class service to our customers whenever and however they chose to contact us, whilst ensuring that all data accuracy is consistently achieved to the highest level. Responsible for processing orders received via the customers chosen channel. Ensuring that information is accurately processed. Where applicable use fact finding and questioning techniques to build a rapport and resolve order queries in a timely manner to achieve our SLA and KPI targets. Maintain a close working relationship with all colleagues with a focus on exceeding our sales targets.

Key Responsibilities

• Manage incoming contact from the customers through websites and email via our email management system Freshdesk.
• Working at the highest level of accuracy to ensure errors are kept to an absolute minimum and within set KPI’s.
• Promote Seton products & services to exceed customer requirements, therefore maximising sales opportunities.
• Process orders and identify up-sell / cross-sell opportunities working together with our Quotes & Solutions team.
• Verify and correct customer master data in our business systems, including additional buyer contact names, email addresses, telephone numbers etc. to support business objective of >95% customer master data accuracy.
• Build knowledge of the business to identify and increase new business opportunities.
• Consistently deliver the highest standards and quality of service to increase our Customer Lifetime Cycle and Net Promoter Score.
• To provide backup and support for other Contact Centre roles as required.
• Focused on achievement of set KPI’s based on individual, team and business goals and objectives.
• Effectively represents Seton UK internally and externally. Be a clear role model with reference to professional behaviour, work ethics and customer service.

Profile

We are looking for a customer serviceprofessional to join our team and be part of a company that prioritises quality, innovation, and customer success.

• Previous operational experience in a high pressured, dynamic, sales, customer service or contact centre environment.
• Computer literate – with a comprehensive knowledge in the use of MS Office Word, Excel & PowerPoint
• SAP knowledge and an Email Management System experience is preferred, however full training can be given.

We offer

• Career Growth: As a Brady company, we offer excellent opportunities for career development and advancement both within Seton and the wider Brady organisation.
• Empowering Culture: We foster a supportive and collaborative work environment where innovation and new ideas are encouraged.
• Competitive Compensation: We offer an attractive salary and bonus or commission package, a pension scheme, and other comprehensive benefits.
• State-of-the-art office facilities

Company

Seton, a Brady company, is a global leader in providing innovative workplace safety and facility identification solutions. For over 60 years, we have been dedicated to helping our customers create safer, more efficient, and more compliant workplaces. Our mission is to protect people, products, and premises with a comprehensive range of products, including safety signs, labels, and industrial identification solutions. Join our team and be part of a company that prioritises quality, innovation, and customer success.