Order Entry - Customer Service

Brady Corporation; Banbury; On-site; GBP 21,000 - 32,000; Full time

Benefits offered by this job

Career Growth

Empowering Culture

Competitive Compensation

State-of-the-art office facilities

Job summary

Seton UK, a Brady company, is seeking a Customer Service - Order Entry professional to provide first class service through websites and email while ensuring data accuracy. You will process orders, question customers to resolve queries, and work with the Quotes & Solutions team to identify up-sell opportunities.

A high level of attention to detail and a customer-first mindset are essential. The role involves maintaining master data accuracy, supporting the contact centre, and delivering against

Qualifications

• Operational experience in sales or customer service or contact centre.
• Computer literate with MS Office Word, Excel & PowerPoint.
• SAP knowledge and Email Management System experience preferred, training can be given.

Responsibilities

• Process orders received via websites and email through Freshdesk.
• Maintain data accuracy to support business objectives and KPIs.
• Promote Seton products and services to maximise sales opportunities.
• Identify up-sell / cross-sell opportunities with the Quotes & Solutions team.
• Verify and correct customer master data in business systems to achieve >95% accuracy.
• Provide backup and support for other contact centre roles as required.

Skills

Customer service

Communication

Attention to detail

Tools

MS Office

Excel

PowerPoint

SAP

Email management system

Job description

The Customer Service - Order Entry will consistently provide a first class service to our customers whenever and however they chose to contact us, whilst ensuring that all data accuracy is consistently achieved to the highest level. Responsible for processing orders received via the customers chosen channel. Ensuring that information is accurately processed. Where applicable use fact finding and questioning techniques to build a rapport and resolve order queries in a timely manner to achieve our SLA and KPI targets. Maintain a close working relationship with all colleagues with a focus on exceeding our sales targets.

Key Responsibilities

• Manage incoming contact from the customers through websites and email via our email management system Freshdesk.
• Working at the highest level of accuracy to ensure errors are kept to an absolute minimum and within set KPI’s.
• Promote Seton products & services to exceed customer requirements, therefore maximising sales opportunities.
• Process orders and identify up-sell / cross-sell opportunities working together with our Quotes & Solutions team.
• Verify and correct customer master data in our business systems, including additional buyer contact names, email addresses, telephone numbers etc. to support business objective of >95% customer master data accuracy.
• Build knowledge of the business to identify and increase new business opportunities.
• Consistently deliver the highest standards and quality of service to increase our Customer Lifetime Cycle and Net Promoter Score.
• To provide backup and support for other Contact Centre roles as required.
• Focused on achievement of set KPI’s based on individual, team and business goals and objectives.
• Effectively represents Seton UK internally and externally. Be a clear role model with reference to professional behaviour, work ethics and customer service.

Profile

We are looking for a customer serviceprofessional to join our team and be part of a company that prioritises quality, innovation, and customer success.

• Previous operational experience in a high pressured, dynamic, sales, customer service or contact centre environment.
• Computer literate – with a comprehensive knowledge in the use of MS Office Word, Excel & PowerPoint
• SAP knowledge and an Email Management System experience is preferred, however full training can be given.

We offer

• Career Growth: As a Brady company, we offer excellent opportunities for career development and advancement both within Seton and the wider Brady organisation.
• Empowering Culture: We foster a supportive and collaborative work environment where innovation and new ideas are encouraged.
• Competitive Compensation: We offer an attractive salary and bonus or commission package, a pension scheme, and other comprehensive benefits.
• State-of-the-art office facilities

Company

Seton, a Brady company, is a global leader in providing innovative workplace safety and facility identification solutions. For over 60 years, we have been dedicated to helping our customers create safer, more efficient, and more compliant workplaces. Our mission is to protect people, products, and premises with a comprehensive range of products, including safety signs, labels, and industrial identification solutions. Join our team and be part of a company that prioritises quality, innovation, and customer success.