Oracle Payroll Specialist

Harvey Nash Group; Greater Manchester; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading company in Greater Manchester seeks a Payroll Advisor to manage and process HR and payroll data efficiently. The role involves addressing payroll queries, ensuring confidentiality, and working collaboratively to improve payroll processes while meeting service level agreements. Ideal candidates will possess strong customer service skills with knowledge of payroll legislation.

Qualifications

• Ability to process HR and payroll data accurately.
• Experience in handling payroll queries.
• Strong customer service skills and attention to confidentiality.

Responsibilities

• Input and process HR and payroll data to meet SLAs.
• Resolve payroll queries and provide advice to employees and HMRC.
• Document process changes and highlight continuous improvements.

Skills

Confidentiality

Customer Service

Payroll Legislation

Process Improvement

Job description

• Input and process HR and payroll data in a timely and accurate manner to ensure continual SLA adherence
• Resolve and provide advice and guidance on payroll queries from employees, HMRC and other 3rd parties
• Deal with all customer telephone enquiries in line with SLA
• Ensure confidentiality of customer data is maintained at all times
• Provide scheduled payroll reports
• Support the BPO Manager and BPO Payroll Lead in providing regular service delivery reports and attending customer service review meetings
• Customer advisor on payroll legislation
• To work in line with all payroll processes as per documented manuals
• Document changes to customer process and procedures
• To plan the workload and checklist of the customer for each month payroll and adhoc cycles
• To cover in the absence of the Payroll Lead
• To act as a payroll subject matter expert
• Work with cross departmental teams, both internally and with the customer, to deliver exceptional service UAT of any system changes
• To highlight continuous improvements to the HR and Payroll processes to drive continual service improvement