Oracle HCM Specialist

Gibbs Hybrid; Warwick; On-site; GBP 40,000 - 70,000; Full time

Job summary

An established industry player is seeking an Oracle HCM Specialist for a hybrid role in Warwick. This contract position offers a unique opportunity to support and maintain essential HR applications while engaging with end users to resolve their issues. You will leverage your expertise in Oracle HCM systems and analytical skills to ensure smooth operations and enhance user satisfaction. If you thrive in a collaborative environment and possess strong communication skills, this role could be the perfect fit for you. Join a team where your contributions will make a significant impact on the organization and its clients.

Qualifications

• Experience with Oracle HCM, especially in HR-related areas.
• Strong problem-solving and analytical abilities are essential.

Responsibilities

• Maintain and support ESR with a focus on end-user communication.
• Resolve issues raised by end users and ensure SLA compliance.

Skills

Oracle HCM experience

Problem solving

Analytical skills

Communication skills

SQL querying and manipulation

Customer communication

Negotiation skills

Understanding of ITIL framework

UK Payroll Legislation

Experience in healthcare sector

Job description

Contract Role - Oracle HCM Specialist - Warwick/Hybrid - 12 Months Initial - Inside IR35

Role Overview:

• Job Title: Oracle HCM Specialist
• Location: Warwick/Hybrid (Hybrid working to be agreed with the team lead, typically it's no more than 2 days per week).
• Contract Type: Contract
• Duration: 12 months initially, with high potential for extension

The Oracle HCM Specialist will be responsible for the maintenance and support of ESR. This is a functional role predominantly with some technical ability required. The following skills are required in addition to IT-related skills:

• Application knowledge of the client business process
• Communication skills with end users
• Understanding the end user issues/concerns; prioritizing issues for resolution
• Address questions/issues raised by end users, client IT individuals or help desk
• Determine/resolve problems reported from end users, system operators & help desk

Required Skills:

• Oracle HCM experience - with focus on HR (e.g., Oracle HRMS, Oracle SSHR, Oracle Workflow, OLM, Oracle BI, SQL)
• Problem solving, investigative and analytical skills
• Experience working within application support team
• Exposure to querying, manipulating and configuring SQL
• Knowledge of a help desk system and managing service requests/incidents/problems
• Respond to users within set service level agreements (SLA's) and operating level agreements (OLA's)
• Establish good working relationships with clients and project teams
• Customer communication skills, both verbal and written
• Provide politically sensitive answers/solutions to issues as necessary
• Negotiation and persuasion skills
• Ability to work with colleagues and stakeholders at all levels

Nice to have skills:

• An understanding of ITIL framework
• UK Payroll Legislation
• Experience of working within the healthcare sector

Please feel free to contact Daisy Nguyen at Gibbs Consulting for a confidential chat to know more details about the role.

Please also note: Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted.