Oracle CX Cloud Consultant - Drive CRM & Experience

Tata Consultancy Services; Greater London; On-site; GBP 90,000 - 120,000; Full time

Benefits offered by this job

Pension

Healthcare

Life assurance

Laptop

Phone

Training resources

Staff discounts

Job summary

Tata Consultancy Services is seeking an experienced Oracle CX Functional Consultant to drive transformation for UKI clients. You will collaborate with stakeholders to capture requirements and design Oracle CX Cloud solutions across Sales, Service, and Marketing clouds.

You will lead workshops, produce BRDs/FDDs, and support testing, adoption, and deployment while coordinating with integration teams for ERP/CRM links. Strong English communication and agile delivery experience are essential.

Qualifications

• 8-12+ years of overall experience with at least 5+ years of Oracle CX Cloud consulting experience.
• Strong functional expertise across Oracle Sales Cloud/Engagement Cloud, Oracle Service Cloud, Oracle Marketing Cloud (Eloqua).
• Proven experience in business requirements gathering, discovery workshops, process mapping and fit-gap analysis.

Responsibilities

• Conduct discovery workshops and stakeholder interviews to understand business processes and transformation objectives.
• Gather, analyse, and document requirements, producing BRDs, FDDs, user stories, and process flows.
• Facilitate fit-gap analysis and recommend Oracle CX Cloud best practice solutions.
• Support the implementation, configuration, and enhancement of Oracle Sales Cloud functionalities.

Skills

Oracle CX Cloud

Stakeholder management

Agile/Scrum

BRD/FDD docs

UAT management

REST/SOAP

CRM & CX

Data governance

Analytical skills

Communication

Oracle Eloqua

CX Analytics

Tools

OTBI

CX Analytics

Oracle Eloqua

Oracle Sales Cloud

Job description

Tata Consultancy Services is seeking an experienced Oracle CX Functional Consultant to drive transformation for UKI clients. You will collaborate with stakeholders to capture requirements and design Oracle CX Cloud solutions across Sales, Service, and Marketing clouds.

You will lead workshops, produce BRDs/FDDs, and support testing, adoption, and deployment while coordinating with integration teams for ERP/CRM links. Strong English communication and agile delivery experience are essential.