Senior CX Cloud Consultant

Situations Vacant Ltd; Greater London; On-site; GBP 45,000 - 65,000; Full time

Benefits offered by this job

Pension

Bonus

Job summary

Situations Vacant Ltd in London is seeking a Senior CX/CRM Consultant to join our CX Cloud practice. You will deliver Oracle CX Cloud projects and help shape innovative solutions for clients.

The role is client-facing, involves leading junior consultants, and you will customise applications before rollout, with a focus on customer success and high-quality delivery. The package ranges from £45,000 to £65,000, depending on experience, with pension and bonus included.

Qualifications

• Experience delivering Oracle CX Cloud projects in functional/technical roles.
• Strong customer-facing delivery experience with clients.

Responsibilities

• Deliver Oracle CX Cloud projects for clients.
• Lead and guide Junior Consultants on engagements.
• Customise applications before rollout to customers.

Job description

As part of our continuing growth, we are looking for a Senior CX/CRM Consultant to join our CX Cloud practice. The ideal candidate is someone who is truly passionate about delivering project success, who wants to be at the forefront of delivering innovative, intelligent solutions to our customers, and who wants to work alongside the very best consultants in the CX Cloud industry.

You will be working within an established team of CX Cloud consultants, specialising in Oracle Service Cloud and Oracle Engagement Cloud, as well as gaining exposure and experience to other elements of the market-leading Oracle CX Cloud offering, including Oracle Marketing Cloud, Oracle Platform-as-a-Service and Oracle Integration Cloud. You’ll be responsible for understanding the customer’s critical business processes, defining how they can be better supported through the use of modern software applications, and subsequently customising the application before rolling it out to the customer’s users. You will also be playing a role in leading and guiding Junior Consultants.

The role is customer-facing, working on the delivery of Oracle CX Cloud projects, so ideally the successful candidate will have strong experience of the delivery of Oracle CX Cloud in functional/technical roles. We will also consider candidates with good experience in other similar CRM or CX technologies and who show strong potential, as we can provide in-depth training into Oracle CX Cloud.

we offer a generous package of £45,000 – £65,000 (including pension and bonus) depending on experience and potential. Central London based offices.

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