Oracle Cloud Support Coordinator – Hybrid Edinburgh/Glasgow

Lorien; City of Edinburgh, Glasgow; Hybrid; GBP 91,000 - 114,000; Full time

Job summary

Lorien is recruiting an Oracle Support Co-ordinator to help establish IT support for Oracle Cloud. The role focuses on launching a new benefit payment solution and expanding to ongoing platform support, reporting, and process development. 6-month initial contract with Edinburgh or Glasgow offices (40% in-person).

The successful candidate will work under the Senior IT Service Manager to ensure a high-quality, user-centered support process, aligning with SLAs and coordinating with external MSPs.

Qualifications

• Experience coordinating user-centred IT support services and documenting processes.

Responsibilities

• Develop and document Oracle support processes and run books.
• Ensure ITSM tooling (IFS Assyst) is configured to support Oracle Cloud.
• Produce regular IT service reporting for the Oracle Cloud service.
• Coordinate support calls with internal and external teams to meet SLAs.
• Support the Senior IT Service Manager and Head of Platform with escalations.
• Coordinate user-centred IT support services and document processes and run books.

Job description

Lorien is recruiting an Oracle Support Co-ordinator to help establish IT support for Oracle Cloud. The role focuses on launching a new benefit payment solution and expanding to ongoing platform support, reporting, and process development. 6-month initial contract with Edinburgh or Glasgow offices (40% in-person).

The successful candidate will work under the Senior IT Service Manager to ensure a high-quality, user-centered support process, aligning with SLAs and coordinating with external MSPs.