Oracle Cloud IT Support Analyst - Hybrid Edinburgh/Glasgow

ASA RECRUITMENT

City of Edinburgh

On-site

GBP 37,000 - 46,000

Full time

2 days ago

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Job summary

ASA Recruitment’s client, a Public Sector organisation with offices in Edinburgh and Glasgow, is seeking an IT Support Analyst on a 6-month contract (inside IR35) at a rate of £200-£250 per day. The successful candidate will work from Edinburgh or Glasgow and spend a minimum of two days per week in the office.

You will contribute to developing and documenting Oracle support processes, optimise ITSM tooling (IFS Assyst), and deliver regular IT service reporting for the Oracle Cloud service, while

Qualifications

Experience coordinating user centre IT support services and documenting run books.
Experience developing and producing regular IT service performance reporting.
Experience liaising with external managed service providers.

Responsibilities

Contributing to the development and consistent documentation of new Oracle support processes and operating manuals.
Ensuring ITSM tooling (IFS Assyst) is set up effectively to meet Oracle Cloud service needs.
Developing and providing regular IT Service reporting for the Oracle Cloud service, including monitoring supplier performance.
Liaising with internal and external support teams to ensure calls are routed and resolved within SLAs.
Supporting senior IT service management in addressing escalated support calls.

Skills

IT support coordination

IT service reporting

Vendor liaison

Tools

IFS Assyst

Job description

You will contribute to developing and documenting Oracle support processes, optimise ITSM tooling (IFS Assyst), and deliver regular IT service reporting for the Oracle Cloud service, while

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