Oracle BSS Lead — Siebel/BRM Ops & Automation

Vodafone Limited; London Borough of Islington; On-site; GBP 120,000 - 180,000; Full time

Job summary

VOIS (Vodafone Intelligent Solutions) seeks an experienced Oracle BSS Stack Lead to own the Vodafone UK Oracle BSS landscape. You will lead stability, resilience, and continual improvement across Siebel CRM, Oracle OSM, Oracle BRM and related Oracle applications, reporting to the Market Lead in London/UK operations.

You will drive technical roadmaps, capacity planning, and automated deployment and monitoring initiatives while collaborating with Architecture, Delivery and Business teams to

Qualifications

• Extensive experience in telecommunications IT and Oracle BSS environments.
• Strong Oracle BSS expertise, preferably Siebel CRM or Oracle BRM.
• At least five years leading application support or operational teams.
• Experience with production services, major-incident recovery and vendor engagement.
• Knowledge of Incident, Problem, Change and Release Management in ITIL-aligned environments.
• Experience with DevOps, SRE practices and automation initiatives.

Responsibilities

• Own the end-to-end operation of Oracle BSS platforms, ensuring availability, reliability and performance.
• Define and deliver technical roadmaps aligned with Vodafone UK priorities.
• Lead capacity planning, risk management and continual service improvement.
• Ensure compliance with SLAs, KPIs and Service Management requirements.
• Lead incident recovery activities and support timely service restoration.
• Govern root cause analysis and implement preventative actions.
• Drive deployment governance, CI/CD and observability across environments.

Skills

Oracle BSS

Siebel CRM

Oracle BRM

Major incidents

ITIL

DevOps

SRE

Unix/Linux

SQL

Cloud & Kubernetes

Tools

Jenkins

GitHub

Azure DevOps

Dynatrace

Splunk

Job description

VOIS (Vodafone Intelligent Solutions) seeks an experienced Oracle BSS Stack Lead to own the Vodafone UK Oracle BSS landscape. You will lead stability, resilience, and continual improvement across Siebel CRM, Oracle OSM, Oracle BRM and related Oracle applications, reporting to the Market Lead in London/UK operations.

You will drive technical roadmaps, capacity planning, and automated deployment and monitoring initiatives while collaborating with Architecture, Delivery and Business teams to