Optics Team Lead: Build Teams, Elevate Customer Experience

Boots UK; Marlow; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Discretionary quarterly bonus

Generous employee discounts for you &

Flexible benefits scheme

Job summary

Boots Opticians is seeking a proactive Team Leader to act as duty manager in store. You will lead the team, drive customer experience, and oversee clinical activities such as dispensing and accuracy checks. The role offers opportunities to develop clinical and leadership skills through Boots training programmes.

You will work across the store, balancing customer service with operations and staff development, while benefiting from a structured career path and discounts.

Qualifications

• Experience in optical retail or an optical environment.
• Desire to learn and develop leadership skills.
• Ability to lead a team and manage store operations.

Responsibilities

• Lead and inspire the store team to deliver exceptional customer service.
• Oversee day-to-day store operations and clinical activities (dispensing, accuracy checks, pre-screening).
• Support training and development through Boots Opticians programmes and coaching.

Skills

Leadership

Customer service

Retail operations

Team coaching

Communication

Tools

POS software

Job description

Boots Opticians is seeking a proactive Team Leader to act as duty manager in store. You will lead the team, drive customer experience, and oversee clinical activities such as dispensing and accuracy checks. The role offers opportunities to develop clinical and leadership skills through Boots training programmes.

You will work across the store, balancing customer service with operations and staff development, while benefiting from a structured career path and discounts.