Optics Retail Assistant — EyeCare & Customer Experience

Boots Uk; St Andrews; On-site; GBP 18,000 - 22,000; Full time

Benefits offered by this job

Quarterly bonus

Employee discounts

Career development

Parental leave pay

Flexible benefits

TELUS Health counselling

24/7 counselling (TELUS Health)

Gym discount

Life assurance

Job summary

Boots Opticians in the UK is seeking a friendly Retail Assistant to be the first and last point of contact for customers on the shop floor, listening to needs and helping them choose eyewear. The role includes our Step Into Optics training programme, combining workshop-based learning with on‑the‑job experience to grow within the team.

Key duties: ordering, dispensing and collection of glasses and contact lenses, eye-test support and pre-screening, aftercare, and related admin while maintaining

Qualifications

• Passion for customer care.
• Desire to learn.
• Experience in retail or clinical environment is advantageous.

Responsibilities

• Ordering, dispensing and collection of glasses and contact lenses.
• Supporting with eye-tests and pre-screening activities.
• Providing aftercare support through repairs and adjustments.
• Completing operational and administrative tasks associated with dispensing prescriptions.
• Maintaining shop floor standards.

Skills

Customer care

Desire to learn

Job description

Boots Opticians in the UK is seeking a friendly Retail Assistant to be the first and last point of contact for customers on the shop floor, listening to needs and helping them choose eyewear. The role includes our Step Into Optics training programme, combining workshop-based learning with on‑the‑job experience to grow within the team.

Key duties: ordering, dispensing and collection of glasses and contact lenses, eye-test support and pre-screening, aftercare, and related admin while maintaining