Opticians Team Leader

Boots UK; Marlow; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Discretionary quarterly bonus

Generous employee discounts for you &

Flexible benefits scheme

Job summary

Boots Opticians is seeking a proactive Team Leader to act as duty manager in store. You will lead the team, drive customer experience, and oversee clinical activities such as dispensing and accuracy checks. The role offers opportunities to develop clinical and leadership skills through Boots training programmes.

You will work across the store, balancing customer service with operations and staff development, while benefiting from a structured career path and discounts.

Qualifications

• Experience in optical retail or an optical environment.
• Desire to learn and develop leadership skills.
• Ability to lead a team and manage store operations.

Responsibilities

• Lead and inspire the store team to deliver exceptional customer service.
• Oversee day-to-day store operations and clinical activities (dispensing, accuracy checks, pre-screening).
• Support training and development through Boots Opticians programmes and coaching.

Skills

Leadership

Customer service

Retail operations

Team coaching

Communication

Tools

POS software

Job description

About The Role

As a Team Leader in one of our stores, reporting to the Hub Manager, you will be the duty manager in store and responsible for leading and inspiring the store team day to day to deliver an exemplary customer experience.

About The Role

As a Team Leader in one of our stores, reporting to the Hub Manager, you will be the duty manager in store and responsible for leading and inspiring the store team day to day to deliver an exemplary customer experience. Working across the whole store, your days will be full of variety. You will be involved in everything from customer service, store operations as well as the clinical activities which include: pre-screening, dispensing, accuracy checks and much more. In your role as a Team Leader you will have plenty of opportunities to develop your clinical and leadership skills. With an industry leading 'Step Into Optics' training programme and additional leadership training programmes, we are committed to helping you develop and carve out a career at Boots Opticians.

What You'll Need To Have

• Worked in an Opticians or within an optical environment
• Desire to learn

It would be great if you also have

• Led or coached a team

Our Benefits

• Discretionary Quarterly bonus
• Generous employee discounts for you and a second person (terms and conditions apply)
• Clinical and Non-Clinical Career development opportunities (Apprenticeships)
• Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child
• Flexible benefits scheme including holiday buying, discounted gym membership, life assurance, activity passes and more.
• Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme.

We have a great range of benefits in addition to the above that offer flexibility to suit you - find out more at boots.jobs/rewards. Please note, any salary estimates given on third-party sites are not provided or endorsed by Boots and may not be accurate.

Why Boots Opticians

At Boots Opticians, we foster a working environment where consideration and inclusivity help everyone to be themselves and reach their full potential. We are proud to be an equal opportunity employer, passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all. Join our team and let's see what's possible when we change for the better.

What's Next

Thank you for taking the time to visit our careers page and read about this exciting opportunity. If you choose to apply, your application will be reviewed by our team and we will contact you as soon as we can. If successful, we will contact you to arrange an interview with the hiring manager. We are always open to discussing possible flexible working options and what this may look like for you, including job share and reduced hours. If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to help you to be at your best. Boots is a Ban the Box employer and will consider the suitability of applicants with criminal convictions on a case-by-case basis.