Assistant Store Manager (Retail)

The Boots Company PLC; Altrincham; Hybrid; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Discretionary bonus

Employee discounts

Career development opportunities

Enhanced maternity/paternity/adoption

Flexible benefits scheme

Employee Assistance Programme

Job summary

Boots Opticians is seeking an Assistant Manager to lead a team and deliver an exemplary customer journey. You will work with the Store Manager to implement the commercial plan and drive growth, while overseeing customer service, store operations and clinical activities such as patient pre-screening, dispensing, and accuracy checks.

You will manage a diverse team, create rotas, conduct return to work reviews and performance management.

Qualifications

• Experience in a customer facing role
• Willingness to learn
• Led or coached a team

Responsibilities

• Lead and inspire your team to deliver an exemplary customer journey
• Oversee customer service, store operations and clinical activities (e.g. patient pre-screening, dispensing, accuracy checks)
• Create and maintain rotas, conduct return to work reviews and performance management

Skills

Customer service

Desire to learn

Team leadership

Job description

About the role

As an Assistant Manager at Boots Opticians you will lead and inspire your team to deliver an exemplary customer journey. You will play an important role within your store, working closely with the Store Manager, to create and deliver the commercial plan to help the business to grow and change for the better.

Working across the whole store, your days will be full of variety. You will be involved in everything from customer service, store operations as well as the clinical activities which include: patient pre-screening, dispensing, accuracy checks and much more.

You will manage a team with a variety of experience and clinical knowledge, providing you with the opportunity to help them develop their knowledge, skills and shape their future careers. This also includes completing management tasks such as creating and maintaining rotas, return to work reviews and performance management.

We will support you in completing our industry leading 'Step into Optics' training programme along to help you to develop your clinical knowledge. With leadership training programmes also available, we are committed to helping you develop and carve out a career at Boots Opticians.

What you’ll need to have

• Experience working in a customer facing role
• Desire to learn
• Led or coached a team

It would be great if you also have

• Experience working in a clinical environment

Our benefits

• Discretionary Quarterly bonus
• Generous employee discounts for you and a second person (terms and conditions apply)
• Clinical and Non-Clinical Career development opportunities
• Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child
• Flexible benefits scheme including holiday buying, discounted gym membership, life assurance, activity passes and more.
• Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme.

We have a great range of benefits in addition to the above that offer flexibility to suit you - find out more at boots.jobs/rewards. Please note, any salary estimates given on third-party sites are not provided or endorsed by Boots and may not be accurate.

Why Boots Opticians

At Boots Opticians, we foster a working environment where consideration and inclusivity help everyone to be themselves and reach their full potential. We are proud to be an equal opportunity employer, passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all. Join our team and let's see what's possible when we change for the better.

What's next

Thank you for taking the time to visit our careers page and read about this exciting opportunity. If you choose to apply, your application will be reviewed by our team and we will contact you as soon as we can. If successful, we will contact you to arrange an interview with the hiring manager.

We are always open to discussing possible flexible working options and what this may look like for you, including job share and reduced hours. If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to help you to be at your best.

Boots is a Ban the Box employer and will consider the suitability of applicants with criminal convictions on a case-by-case basis.